Full-Time
Patient Service Representative
Posted on 9/24/2025
VillageMD
1,001-5,000 employees
Delivers local primary care via platform
Compensation Overview
$18.25/hr
Union City, NJ, USA
In Person
 Customer Experience & Support (2) |
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- A High School Degree or GED
- Excellent verbal, written, and interpersonal communication skills
- Detail-oriented and a team player
- Computer Proficiency and superior keyboarding skills (approximately 55 wpm)
- Flexible/adaptable nature to work in a continuously evolving environment
- Ability to effectively interact with physicians, patients and other staff members
- Bilingual language skills required or preferred based on site location.
- Greeting and welcoming patients
- Organizing and coordinating patient in-take and other appointments
- Accurately enters/updates patient information in system
- Assisting patients with completion of paperwork when necessary
- Scanning, updating and filing medical records
- Answering phone calls, questions, etc. in a prompt and polite manner
- Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
- Handling cash and co-payments accurately and responsibly
- Providing outstanding customer service to every patient
- Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.
- Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred
- Happy, welcoming, and can-do attitude with patients and coworkers
- Passion for helping others in a healthcare environment
Preparing a concise company summary for VillageMD.
Company Size
1,001-5,000
Company Stage
Late Stage VC
Total Funding
$491M
Headquarters
Chicago, Illinois
Founded
2013
Simplify's Take
What believers are saying
- Quarterly visits via Stay Well Care Plan reduce high-risk patient hospitalizations.
- Jim Murray's 40-year experience stabilizes operations as interim CEO.
- Model achieves $2,300 annual cost reduction per Medicare Advantage patient.
What critics are saying
- Walgreens divests stake after $9 billion losses, slashing 40-60% revenue.
- Harbor Health acquires 32 Texas clinics, eroding market share immediately.
- Tim Barry's exit disrupts leadership, delaying turnaround in 6-12 months.
What makes VillageMD unique
- VillageMD integrates Village Medical, Summit Health, and CityMD for value-based primary care.
- Proprietary platform unifies data for personalized patient support across locations.
- Clinics co-located with Walgreens pharmacies enhance neighborhood access.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 1%2 year growth
↑ 1%Austin, Texas-based Harbor Health, a primary and specialty care clinic group and insurance company, announced it is acquiring 32 clinics from VillageMD.
Walgreens Boots Alliance-backed healthcare clinic chain VillageMD is reportedly working with advisers to explore a sale, restructuring or other options. This move comes after Walgreens CEO Tim Wentworth said during a January earnings call that the company plans to divest VillageMD, Bloomberg reported Wednesday (Feb. 12). A Walgreens spokesperson told Bloomberg that Walgreens “is continuing to work toward executing its stated goal of securing an endpoint for its investment in VillageMD, consistent with Walgreens’ turnaround strategy.”
VillageMD promotes President and COO Jim Murray to interim CEO upon the departure of co-founder Tim Barry.
Tim Barry is leaving as chief executive officer of VillageMD, the clinic operator that has cost. [+] majority owner Walgreens billions of dollars in financial losses, the Chicago-based company confirmed Wednesday, November 27. Earlier this year, Walgreens Boots Alliance said it may sell its entire stake in VillageMD, which has already cost the drugstore giant billions of dollars, the drugstore giant has disclosed in the last year. Walgreens Boots AllianceTim Barry is leaving as chief executive officer of VillageMD, the clinic operator that has cost its majority owner, Walgreens Boots Alliance, billions of dollars in losses.VillageMD confirmed Wednesday afternoon in a statement that Barry “has stepped down as CEO and Board Chair.” Barry founded VillageMD in 2013, but the Chicago-based company has since struggled to fill its clinics attached to Walgreens with patients and has scaled back dramatically on the expansion of doctor practices it manages and Village Medical clinics the company opened attached to Walgreens.“The Board has appointed VillageMD Chief Operations Officer Jim Murray to serve as Interim Chief Executive Officer,” VillageMD said in its brief statement. “Effective immediately, Murray assumes day-to-day leadership responsibilities to ensure a smooth transition and continuity of care. VillageMD reaffirms its commitment to providing high-quality, accessible health care services for individuals and communities across the United States.”Walgreens earlier this year said it was looking to reduce its investment in VillageMD after billions of dollars in losses and the need to focus on more profitable ventures to turn around the drugstore chain.Reached for a comment Wednesday afternoon, Walgreens said the company looks “forward to continuing to partner with Jim Murray as he assumes day-to-day leadership responsibilities.”Murray joined VillageMD in April
NEW YORK--(BUSINESS WIRE)--Thirty-nine physicians from Summit Health and Starling Physicians were named as 2024 “Top Doctors” by Connecticut Magazine. This prestigious honor showcases how highly regarded our doctors are in the communities they serve. The physicians are nominated by their colleagues to earn Top Doctor recognition through the national Castle Connolly’s annual peer doctor-survey. Summit Health also has one doctor listed as a Rising Star in the May issue. “At Summit Health and Starling Physicians, our team of physicians works tirelessly to provide exceptional care for patients throughout their lifetime,” says Adam Barrison, MD, Chief Physician Executive at Summit Health. “Their dedication, compassion and commitment to lifelong care for our patients continues to amaze and inspire me.”