Full-Time
Liveops Specialist
Posted on 10/2/2024
Mountaintop Studios
51-200 employees
Develops immersive multiplayer games for community
Compensation Overview
$95k - $110kAnnually
Mid
Remote in USA
- 4+ years of experience working on live software or services in a production, operations, or game development role.
- Experience monitoring live games and reacting to live player-impacting incidents.
- Understanding of alerting and monitoring systems (e.g. Grafana, OpenSearch, Prometheus, etc…).
- Ability to deploy game builds, and platform updates, and make configuration changes using standard industry tools (e.g. Jenkins, GitHub, etc..).
- Excellent verbal and written communication skills.
- Self-motivated with great time management and prioritization skills.
- Monitoring the health of the game’s live services, ensuring servers are up, and the game is running smoothly. Addressing any emergent issues that might affect gameplay or player experience.
- Being available in an on-call rotation with others to react to live issues as they occur.
- Coordinating with Customer Support and QA to act as a conduit between the player community and the development team, ensuring player feedback is heard, prioritized, and acted upon where necessary.
- Helping identify improvements to existing alerting and monitoring systems, and helping teams with paging schedules as needed (OpsGenie).
- Building upon existing processes and procedures for reacting to disruptive live service events with clear steps for escalation, ownership, resolution, and communication.
- Leading response efforts during outages or other critical issues, coordinating with technical teams to resolve issues and communicating transparently with players.
- Assisting with deploying game, server, and platform builds to players and employees when others are not available.
- Becoming an expert in using Jenkins, Buildkite, and source-control tools to make changes to server configuration and other levers in a pinch.
- Regularly update stakeholders, including studio leadership, on game and platform health.
Mountaintop Studios creates immersive and challenging video games that aim to unite players from diverse backgrounds. Their games are designed to be inclusive and accessible, encouraging teamwork and community through shared experiences in overcoming in-game challenges. The company focuses on developing games that offer depth and reward players for their time and effort. Unlike many competitors, Mountaintop targets a niche market of underserved players, fostering a sense of belonging among fans, competitors, and creators. With a recent $30 million funding boost, the company is well-positioned to expand its game offerings and reach a wider audience, driven by a team with extensive experience in the gaming industry.
Company Stage
Seed
Total Funding
$63.7M
Headquarters
Los Angeles, California
Founded
2020
6 month growth
↓ -8%1 year growth
↑ 6%2 year growth
↑ 59%
Simplify's Take
What believers are saying
- Recent $30M funding indicates strong investor confidence and growth potential.
- High-profile investors like Shroud and Paul George enhance brand visibility.
- Rising interest in anime-inspired games aligns with Mountaintop's upcoming shooter.
What critics are saying
- Layoffs may affect employee morale and public perception negatively.
- Competition from established FPS games like Counter-Strike and Valorant is intense.
- Dependence on celebrity investors could lead to volatility if their image changes.
What makes Mountaintop Studios unique
- Mountaintop Studios focuses on immersive, challenging multiplayer games for underserved players.
- The founders have strong backgrounds, including experience at Oculus and popular game titles.
- Mountaintop's games emphasize community, inclusivity, and rewarding player mastery.
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