Full-Time
Clinical Outreach Manager
TX, San Antonio
Posted on 3/9/2024
Charlie Health
1,001-5,000 employees
Online mental health treatment for youth
Junior, Mid
San Antonio, TX, USA
- Must be based in San Antonio, TX
- Must be fluent in English
- You have 1-4 years proven sales experience - owning & overachieving KPIs is a plus
- Experience working with or selling to healthcare organizations a plus
- Ability to travel locally with reliable transportation & valid drivers license (within ~1 hour driving distance) 4-5 days/week for meetings with potential referral partners
- Ability to energize, advise & persuade senior corporate personnel
- Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
- Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
- Experience with Microsoft Office, Salesforce & Zoom is a plus
- Develop and operationalize GTM strategy for efficient new market penetration
- Create, build, and manage relationships with referral sources across priority markets
- Go in the field 4 - 5 days/week to lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
- Design strategies to better support and engage referral partners across different channels
- Deepen Charlie Health’s penetration across existing partnerships
- Attend and lead various educational meetings, marketing presentations, and networking events both in person and via conference call
- Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
- Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals
Charlie Health provides online mental health treatment services specifically designed for young people. Their main product is a virtual Intensive Outpatient Program (IOP) that combines personalized care with peer support to promote long-term healing. Clients can start the program quickly, often within 24 hours, and have flexible scheduling options available throughout the week. The company operates on a business model where clients can pay out-of-pocket or use insurance, with an easy verification process for coverage. Charlie Health distinguishes itself from competitors by focusing on the youth demographic and demonstrating effectiveness, as over 90% of clients report improvements in their mental health symptoms, supported by annual outcomes reports and clinical research. The goal of Charlie Health is to provide accessible and effective mental health treatment to young individuals in need.
Company Stage
Seed
Total Funding
$1.4M
Headquarters
Bozeman, Montana
Founded
2020
6 month growth
↑ 20%1 year growth
↑ 40%2 year growth
↑ 138%
Simplify's Take
What believers are saying
- Charlie Health's services have demonstrated significant efficacy, with over 90% of clients seeing improvements in severe mental health symptoms.
- The company's rapid growth and strategic partnerships, such as with Memorial Hermann and Talkspace, indicate strong market validation and potential for further expansion.
- The appointment of experienced leaders like Christine Ko as Chief People Officer suggests a strong focus on organizational growth and employee well-being.
What critics are saying
- The telehealth market is highly competitive, with numerous players like Talkspace and Mantra Health potentially diluting Charlie Health's market share.
- Dependence on insurance coverage for revenue could pose financial risks if reimbursement policies change or if clients face difficulties in verifying coverage.
What makes Charlie Health unique
- Charlie Health's focus on high-acuity mental health care for young people sets it apart in the telehealth market, which often targets a broader demographic.
- Their virtual Intensive Outpatient Program (IOP) offers rapid initiation within 24 hours, providing a level of accessibility and immediacy that is rare in the mental health sector.
- Partnerships with major health systems like Memorial Hermann and inclusion in Talkspace's Behavioral Health Consortium enhance their credibility and expand their reach.