SHOULD YOU ACCEPT THIS CHALLENGE...

Are you passionate about driving product reliability at scale? As the Software Engineering Director for our Escalations or Fleet Reliability team you’ll lead a group dedicated to ensuring the highest reliability of Pure’s newest product offering. Your mission will be to manage and improve the systems and processes that monitor and respond to fleet reliability issues—whether through reactive, proactive, or predictive measures. You’ll own the coordination of responses to critical issues, ensuring reliability through monitoring systems that detect, address, and prevent failures across all deployed systems.

Your team will be at the forefront of analyzing and solving the toughest production challenges, using forensic investigation techniques to identify critical software failures. The insights from these investigations will drive significant improvements, from fixing bugs and influencing new features to developing automation and monitoring tools that prevent future failures.

This role is highly collaborative, interacting with cross-functional teams—including hardware, software, support, and sales—and directly engaging with customers to resolve complex issues that impact their environments. You will be responsible for shaping the future of Pure Storage’s product reliability.

SHOULD YOU ACCEPT THIS CHALLENGE…

• Lead a global team of forensic engineers focused on white glove Customer experience for Pure’s Hyperscale products.
• Own and drive initiatives to improve product reliability by analyzing root cause, enhancing test automation, fixing critical bugs, and developing new features and processes.
• Define the roadmap for internal tools development, focusing on health checks, performance troubleshooting, and failure investigation tools.
• Coordinate and maintain multiple Customer Qualification environments across software lines, ensuring engineering teams contribute effectively while maintaining high-quality standards.
• Collaborate with hardware, software, support, and customer-facing teams to triage customer issues, assign ownership, and set expectations for resolution.
• Manage the team’s priorities, career development, and growth while fostering a culture of innovation and customer focus.
• Oversee product reliability metrics to measure success and adjust priorities to ensure continuous improvement.
• Own the global software engineering on-call program, coordinating efforts across multiple teams and ensuring its success when support escalates critical issues.
• Report key product and customer issue updates to executive leadership.
• Be the voice of Pure Engineering on customer calls and the voice of the customer in strategic meetings, advocating for solutions and improvements.

WHAT YOU’LL NEED TO BRING TO THIS ROLE…

• Bachelor’s degree in Computer Science, Engineering, related field, or equivalent practical experience.
• 10+ years of experience in software engineering with a focus on systems, storage, networking, or reliability.
• 7+ years of experience in a leadership or management role within software engineering.
• Proven experience leading teams through complex technical challenges.
• Strong focus on customer service and experience engaging with customers in troubleshooting or escalation scenarios (start-up experience).
• Excellent project management and organizational skills, with a keen ability to prioritize and adapt under pressure.
• Expertise in driving large-scale reliability initiatives and working in highly distributed systems.
• Experience working with cross-functional teams such as hardware, sales, and customer support.
• Strong interpersonal communication skills, capable of interacting effectively with both technical and non-technical stakeholders.
• We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

The annual base salary range is: $251,000 – $356,000. Salary ranges are determined based on role, level and location.

This role may be eligible for incentive pay and/or equity. 

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information.  #LI-ONSITE