Full-Time
Field Property Claims Manager
Posted on 11/23/2025
Travelers
10,001+ employees
Property casualty insurer for homes
Compensation Overview
$104k - $171.7k/yr
Laurel, MD, USA + 17 more
More locations: Upper Marlboro, MD, USA | Salisbury, MD, USA | North Bethesda, MD, USA | Sparks, MD, USA | Frederick, MD, USA | Bowie, MD, USA | Waldorf, MD, USA | Bel Air, MD, USA | Annapolis, MD, USA | Essex, MD, USA | Glen Burnie, MD, USA | Maryland, USA | Wilmington, DE, USA | Easton, MD, USA | Silver Spring, MD, USA | Dover, DE, USA | Baltimore, MD, USA
Remote
Must reside in MD or DE or relocate at own expense; remote role with mobile work/primary residence work possible
 Finance & Banking (1) |
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- High School Diploma or GED required.
- A minimum of three years claim work experience in at least one line of business required.
- Valid Driver's License required.
- Acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Licenses must be obtained within three months of starting the job and ongoing continuing education credits as mandated.
- Attract, Retain and Develop World Class Talent: Proactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy.
- Effective orientation and on-boarding.
- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
- Work with management to develop and implement effective training, performance development and succession planning.
- Effective retention planning; proactively manage and respond to turnover.
- Effectively utilize reward system to distinguish top performers and significant achievements.
- Provide Compelling Claim Services: Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
- Develop and execute a strategic file management plan that achieves optimal file resolution and business results.
- Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.
- Review new notices, ensuring claims are assigned to staff with appropriate skill sets.
- Conduct quality file reviews per office/ best practices guidelines.
- Conduct ride-along inspections/ reinspections with claim professionals to provide coaching and feedback.
- Establish/follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.
- Implement strategies and initiatives to improve file quality, customer service and manage costs.
- Drive the Information Advantage: Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
- Achieve Optimal Solutions: Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
- Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense.
- Partner for Mutual Success: Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
- Participate in business meetings and agency visits as required.
- In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
- Access and inspect all areas of a dwelling or structure which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds with a safety weight rating of up to 300 pounds (safety weight rating is the amount of weight the ladder can safely carry and includes weight of the individual and up to16 pounds of standard equipment), walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.).
- Perform other duties as assigned.
- Bachelor's Degree preferred.
- Claim management experience preferred.
- Leading the Business: Drive Results.
- Leads Change.
- Executes Business Strategy.
- Leading Others: Attract Top Talent.
- Maximize Individual Performance.
- Holds Others Accountable.
- Aligns Rewards.
- Creates and Sustains a Dynamic Workplace.
Travelers provides property and casualty insurance for homes, cars, valuables, and businesses in the United States, Canada, the United Kingdom, and Ireland, funded by premiums from policyholders. It underwrites coverage that protects against specified risks, with premiums set based on risk factors and delivered through a network of independent agents, brokers, and direct channels, while also offering loss-prevention resources. It differentiates itself with a 165+ year history and a track record of policy innovations, including early auto and space-travel policies, and through its large distribution network and public-policy initiatives. Its goal is to give clients peace of mind by minimizing risk, preventing losses, and providing financial protection and stability through dependable coverage.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1853
Simplify's Take
What believers are saying
- Q1 2025 core EPS hit $7.71 on lower catastrophe losses and 8.4% higher investment income.
- AI Claim Assistant processes 50% digital claims, cutting closure times via OpenAI tools.
- Joined $40B DFC Maritime Reinsurance for Strait of Hormuz, boosting specialty revenue.
What critics are saying
- $2B bad faith lawsuit filed March 31, 2026, against Travelers for abandoning Prairie Farms.
- Loss costs rise faster than prices in P&C lines, eroding margins per BofA analysis.
- Overstated $1.94B reserves force strengthening, slashing earnings per Morgan Stanley.
What makes Travelers unique
- Travelers pioneered first automobile policy in 1897 and space travel policy in 1960s.
- Holds 7.3% U.S. cyber liability market share with endorsement, excess, primary policies.
- Only property casualty insurer in Dow Jones Industrial Average since June 2009.
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Benefits
Health Insurance
401(k) Company Match
401(k) Retirement Plan
Paid Vacation
Wellness Program
Company News
Maritime Reinsurance: 6 more US reinsurance partners to join DFC and Chubb to provide up to $40B in coverage for Strait of Hormuz passage. Apart from Chubb, Travelers, Liberty Mutual Insurance, Berkshire Hathaway, AIG, Starr, and CNA to provide reinsurance for DFC's Maritime Reinsurance plan. On top of DFC's $20 billion in rolling coverage, Chubb and these new partners will provide an additional $20 billion, bringing the total Maritime Reinsurance facility to $40 billion. WASHINGTON, D.C.:The U.S. International Development Finance Corporation (DFC) and Chubb today announced six additional American insurance partners that will provide reinsurance for DFC's Maritime Reinsurance plan: Travelers, Liberty Mutual Insurance, Berkshire Hathaway, AIG, Starr, and CNA. On top of DFC's $20 billion in rolling coverage, Chubb and these new partners will provide an additional $20 billion, bringing the total Maritime Reinsurance facility to $40 billion. The plan is designed to deliver on President Trump's directive to help restore maritime trade through the Strait of Hormuz, stabilize international commerce, and support American and allied businesses operating in the Middle East during the conflict with Iran. Maritime Reinsurance Details: * The reinsurance facility will insure losses up to approximately $40 billion on a rolling basis: $20 billion from DFC and $20 billion from Chubb and the additional partners. * Chubb, acting as lead underwriter, will manage the facility, determine pricing and terms, assume risk, and issue policies for eligible vessels and cargo. Chubb will also manage all claims. * The facility will provide War Marine Risk Insurance for Hull & Liability as well as Cargo. Coverage will be offered for War Hull Risk Insurance, for War P&I Insurance, and War Cargo Insurance. "DFC is proud to welcome Travelers, Liberty Mutual, Berkshire Hathaway, AIG, Starr, and CNA as additional reinsurance partners for our joint $40 billion Maritime Reinsurance plan," said DFC CEO Ben Black. "Along with Chubb, these leading American insurers bring deep underwriting experience in marine and marine war coverage, strengthening our efforts to help restore confidence in maritime trade." "Chubb is proud to lead and manage this program in partnership with the United States Government through the U.S. International Development Finance Corporation. The commerce passing through the Strait of Hormuz plays a vital role in the global economy, and providing vessels with insurance protection is essential for resuming trade flows," said Chubb CEO Evan Greenberg. "Reliable insurance capacity matters most in periods of uncertainty," said Travelers Chairman and CEO Alan Schnitzer. "This public-private partnership brings stability to maritime trade at a critical moment, and we're pleased to contribute our expertise and financial strength alongside the United States Government through DFC and a strong group of industry partners to support global commerce and U.S. economic interests." "As a market leader in specialty insurance and risk advisory services, we have joined the mobilization of this facility to help support the restoration of maritime commerce," said Liberty Mutual Insurance Chairman, President, and CEO Tim Sweeney. "We are very pleased to support Chubb and DFC on this initiative, and we commend all the reinsurers for stepping up to demonstrate how our industry can help to meet important needs as they arise," said Ajit Jain, Vice Chairman of Berkshire Hathaway-Insurance Operations. "This initiative demonstrates how public and private partners can come together to address real-world risk. CNA is proud to contribute our marine underwriting expertise in collaboration with other industry leaders," said Douglas M. Worman, Chairman and Chief Executive Officer of CNA. "The U.S. Government's mission of providing critical insurance capacity for vessels operating in the Strait of Hormuz through the DFC is vital to supporting global commerce and stability," said Eric Andersen, President and CEO-Elect of AIG. "AIG is pleased to support this effort with risk solutions that will safeguard the resiliency of this important global trade route." Eligibility Qualifications: * DFC and its interagency partners will determine if a vessel is eligible to participate in the reinsurance facility based on the information collected from applicants, a sanctions and Know Your Customer vetting process, and other information obtained and deemed relevant by DFC and its interagency partners. Application Information: Below is a non-exhaustive list of key information that will be collected from every applicant. DFC will publicly announce the opening of the application portal and provide additional information concerning the application process soon. * Vessel name and operator * Origin and destination country of the vessel * IMO number * Flag of the vessel * Information as to the vessel operator and crew * Major beneficial owners of the vessel and domiciles thereof * Registered owner of the vessel and domicile thereof * Types, quantity, origin, destination, and value of cargo * Owner of cargo and domicile of owner * Information as to lenders financing the vessel Submit a comment. Your email address will not be published. Required fields are marked *
Media coverage: insurance bad faith lawsuit against Travelers seeks $2B in damages. On Apr 2nd, 2026 by Marcie Mangan CHICAGO, Ill. (March 31, 2026) - On Tuesday, March 31, the Chicago law firm of Salvi, Schostok & Pritchard P.C. filed an insurance bad faith lawsuit seeking more than $2 billion in compensatory and punitive damages against Travelers Property Casualty Company of America, alleging Travelers violated its duty of good faith and abandoned its insured, Prairie Farms Dairy, Inc., as Prairie Farms faced catastrophic exposure arising from a tragic wrongful death case in Madison County, Ill. The bad faith action follows a $241 million jury verdict awarded in Madison County, Ill. for the family of Eric Johnson, a beloved 64-year-old courier and family man, who died on August 5, 2016 after being exposed to a high concentration of carbon dioxide while transporting dry ice as part of his job. The press conference was covered by several media outlets:
Travelers Companies maintains a fair value estimate of $303.23, whilst analysts remain divided on the insurer's outlook. Keefe Bruyette raised its price target to $340, citing overstated reserves of approximately $1.94 billion, whilst Morgan Stanley increased its target to $310, highlighting the company's differentiated underwriting capabilities. However, BofA maintains an Underperform rating with a $262 target, flagging concerns that loss costs are rising faster than prices across many property and casualty products. Goldman Sachs moved to Neutral at $304, citing expectations for low organic premium growth and margin compression amid increased competition. Travelers has launched AI-powered claims assistance using OpenAI models and deployed Anthropic-powered tools for 10,000 employees. The company repurchased 2.6% of shares for $1.65 billion between October and December 2025, and increased its buyback authorisation by $5 billion to $51 billion.
State Farm, Travelers, and Progressive homeowners insurance customers have opportunity to join Schall Law Firm investigation into Insurers' decision to change insurance deductibles and terms without homeowners' knowledge. GlobeNewswire | Schall Law Today at 10:39am PDT LOS ANGELES, March 25, 2026 (GLOBE NEWSWIRE) - The Schall Law Firm, a national litigation firm, announces that it is investigating claims on behalf of homeowner policyholders of State Farm, Travelers, and Progressive (the "Insurers") for breach of covenant of good faith and fair dealing and other potential claims. The investigation focuses on whether the Insurers secretly increased homeowners' insurance deductibles and changed the way payouts are calculated for certain types of weather-related claims. After homeowners selected and agreed to their insurance policies, in some instances, the Insurers created a separate deductible for damage from wind, tornadoes, and hail that far exceeded the general deductible in the plan they signed. In addition, the Insurers revised terms of the homeowner policies which were supposed to provide compensation for the current cost of repairing damage to the policyholders' home and belongings to a "cash value" policy, which pays out based on the much lower depreciated value of the home and belongings. It appears that the Insurers did not adequately inform policyholders of these changes and did not seek their consent. If you have a homeowner policy issued by any of the Insurers, and you were surprised with a higher than expected deductible payment when submitting a claim for weather-related damage or your homeowners insurance switched to a "cash value" plan without your consent, click here to participate. Wallowa also encourage you to contact Brian Schall of the Schall Law Firm, 2049 Century Park East, Suite 2460, Los Angeles, CA 90067, at 310-301-3335, to discuss your rights free of charge. You can also reach Wallowa through the firm's website at www.schallfirm.com, or by email at [email protected]. The Schall Law Firm Brian Schall, Esq. 310-301-3335 [email protected] This is a paid placement. For further inquiries, please contact GlobeNewswire directly.
The Wadsworth announces $1 million grant from Travelers to restore Wednesday hours. Expanded five-day schedule begins March 18. HARTFORD, Conn., March 18, 2026 - The Wadsworth today announced that it will restore its Wednesday hours for the first time since the pandemic, thanks to a $1 million grant from Travelers. The grant, which will span across five years, enables America's oldest public art museum to expand from four to five days of public access each week. "We are deeply grateful to Travelers for this transformational gift, allowing us to open our doors to the public one more day every week," said Allison Blais, President and CEO of The Wadsworth. "An additional day means thousands more opportunities each year for students, families and community members to experience the museum's renowned collections, exhibitions and programs." Like many cultural institutions, The Wadsworth was forced to restrict public hours during the COVID-19 pandemic. After a comprehensive rebrand and a renewed effort to reengage audiences and the local community, The Wadsworth has been steadily rebuilding and expanding programming for audiences to experience art together. "We've been a longtime partner of The Wadsworth, and with our Hartford offices right across the street, we witness firsthand the incredible impact this treasured institution has on our community," said Lisa B. Walker, President and CEO of the Travelers Foundation and Vice President of Community Relations at Travelers. "We're thrilled that more people in the Hartford community and beyond will now be able to experience the museum's world-class art and engaging cultural programs." The museum is now open to the public from Wednesday through Sunday. In addition to a year-round schedule of talks, performances, lectures and workshops, The Wadsworth offers free admission the first Thursday and second Saturday of every month. Blais added, "This gift from Travelers is a powerful vote of confidence in our mission to spark curiosity and stir the creative spirit in our communities. Restoring these hours after several years of limited access is an important moment for the museum and for the community we serve." About The Wadsworth Formerly known as the Wadsworth Atheneum Museum of Art, The Wadsworth honors the past and inspires the future through the power of human creativity. Guided by its founding belief that art can uplift society and ignite progress, the Wadsworth inspires reflection, dialogue, and cultural transformation through its outstanding collection, programs, and partnerships. Visit MetroHartford Alliance at 600 Main Street in Hartford, Conn. Current hours are noon-5pm Wednesday-Friday and 10am-5pm Saturday and Sunday. Admission: $10-22 Discounts for members, students, youth, and seniors. Free admission for Hartford residents with Wadsworth Welcome registration. Contact MetroHartford Alliance: (860) 278-2670 1842 - ONWARD