Full-Time
Technology Support Lead
Data Center Services
Posted on 8/15/2025
JP Morgan Chase
10,001+ employees
Global financial services with diversified offerings
No salary listed
Van Buren Charter Township, MI, USA
In Person
 IT & Security |
|---|
- 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Experience managing infrastructure in a large-scale technology environment both on premises and public cloud
- Proficient in observability and monitoring tools and techniques
- Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Advanced knowledge of architecture, design, and business processes.
- Strong background or understanding of Data Center technologies and associated environmental tooling and monitoring.
- Effectively collaborate with peer group to identify and highlight best practices in support through continuous assessment, and elevating process and product recommendations to senior managers.
- Experience staffing and recruitment leveraging contract staffing.
- Proven track record of leadership roles in 24x7 operational support teams.
- Experience supporting enterprise-class hardware deployments.
- A proven leader and team builder, with the ability to work cross team, cross site, cross geography and deliver positive results.
- Leads teams of technologists that provide end-to-end infrastructure service delivery for the successful business operations of the firm
- Executes policies and procedures that ensure operational stability and availability.
- Monitors production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
- Escalates communicate issues and solutions to the business and technology stakeholders, actively participating in incident resolution, driving service restoration.
- Leads incident, problem, and change management in support of full stack technology systems or infrastructure.
- Understands network concepts (switching, routing, perimeter security), with a working knowledge of physical IT infrastructure (compute, network, storage)
- Has exceptional coaching abilities that foster top talent and promote a culture of excellence.
- Communicates and drives the strategic direction of the firm, delivering technology solutions that meet internal and external needs.
- Prioritizes customer experience, reviewing feedback, hosting customer forums and focus groups to proactively address the needs of the customer.
- Drives performance and develops teams: recruit diverse talent, run disciplined performance reviews, and regularly collaborate and check-in on priorities, to help elicit key results.
- Has strong analytical, organization, and decision-making skills.
- Working knowledge in one or more general purpose programming languages and/or automation scripting
- Practical experience with public cloud
- Advanced knowledge of performance metrics and reporting, technical problem resolution and risk management
- Experience gathering and analyzing data to effect meaningful change in areas that need improvement
A global financial services firm offering investment banking, asset management, private equity, financial services, and consumer banking to individuals and institutions. It works by providing advisory, lending, trading, and financing services through a worldwide network, earning revenue from interest, fees, and trading commissions, and using its data and the JPMorgan Chase Institute to analyze economies. It stands apart from peers due to its size, full-range services across consumer and corporate markets, extensive market access, and in-house data-driven insights. Its goal is to deliver comprehensive financial products with integrity and growth while supporting clients and communities through data-backed analysis and targeted programs.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1959
Simplify's Take
What believers are saying
- Q1 2026 revenue rose 10% with 23% return on equity.
- Provided $400M loan to AT&T's $1.35B Plano HQ in 2026.
- Partnered with Corpay for Kinexys stablecoin settlements May 2026.
What critics are saying
- Corpay's blockchain integration cuts JPMorgan's transaction fees within 6-12 months.
- Anthropic's enterprise AI erodes JPMorgan Institute insights in 12-18 months.
- Rising rates trigger Ventas stake losses offsetting gains in 18-24 months.
What makes JP Morgan Chase unique
- Roots trace to 1799 Manhattan Company founded by Aaron Burr.
- J.P. Morgan & Co. established in 1871 financing railroads.
- Formed in 2000 via Chase Manhattan and J.P. Morgan merger.
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Benefits
Health Insurance
Flexible Work Hours
Paid Sick Leave
Paid Holidays
Company News
Project Prometheus, an AI laboratory co-founded by Jeff Bezos, has closed a funding round of €8.7 billion at a €33 billion valuation. Investors include JPMorgan and BlackRock. Bezos returns to an operational role alongside co-CEO Vikram Bajaj, a quantum physicist. The funding round was expanded from an initial €5.4 billion due to high demand. The company is headquartered in San Francisco with offices in London and Zürich. Unlike language-focused AI labs, Prometheus develops AI systems that understand physical laws for industrial applications, including materials research, fluid simulation and robotic manipulation. The company plans to establish a holding structure to acquire industrial companies that could benefit from its AI technology, following a Berkshire Hathaway-style model. The Zürich office positions Prometheus as a competitor for talent in the DACH region's engineering sector.
Pakistan signals return to global capital markets after four years. MG News | April 16, 2026 at 09:33 AM GMT+05:00 April 16, 2026 (MLN): Pakistan signaled its intention to return to international capital markets after a gap of around four years, with plans to issue rupee-linked, dollar-denominated instruments under its Global Medium-Term Note (GMTN) programme. The move comes as part of broader efforts to strengthen external financing, alongside preparations for the country's first Panda Bond issuance supported by agreements with multilateral lenders, according to a press release issued. Federal Minister for Finance and Revenue, Senator Muhammad Aurangzeb, shared these developments during a meeting with senior representatives of JP Morgan Chase on the sidelines of the World Bank-IMF Spring Meetings in Washington, D.C. He also briefed the delegation on counter-indemnity agreements signed with the Asian Development Bank (ADB) and the Asian Infrastructure Investment Bank (AIIB), expressed appreciation for financial support from the Kingdom of Saudi Arabia, and assured that the financing proposals and market options discussed would be carefully reviewed. In a separate engagement on the sidelines of the meetings, finance minister Aurangzeb held discussions with senior leadership of Franklin Templeton, where he said Pakistan would soon initiate requests for proposals (RFPs) to appoint lead managers for potential issuances under the GMTN programme. He emphasized that any return to global markets would be "selective" in pricing and timing, reflecting sensitivity to global interest rate trends and investor sentiment. The finance minister described the planned market re-entry as a potential turning point in Pakistan's external financing strategy, aimed at rebuilding investor confidence after a prolonged period of economic strain and reliance on bilateral and multilateral support. A successful issuance, he noted, could help diversify funding sources and signal improving macroeconomic stability. He also outlined progress on a broad privatization agenda, stating that nearly 30 state-owned enterprises have been transferred to the Privatization Commission. The government is advancing plans to outsource major airports, including those in Islamabad, Karachi, and Sialkot, and is exploring the sale of electricity distribution companies to improve efficiency and reduce fiscal pressures. Highlighting a shift in policy on digital assets, the minister confirmed the establishment of the Pakistan Virtual Assets Regulatory Authority (PVARA) and the issuance of No Objection Certificates to global platforms such as Binance. He added that the State Bank of Pakistan has withdrawn its 2018 restrictions on the use of banking channels for cryptocurrency transactions, indicating a more accommodative regulatory approach. The finance minister also expressed interest in collaborating with Franklin Templeton on capacity-building initiatives, including structured training programmes for officials from the Ministry of Finance and the State Bank of Pakistan, as part of efforts to strengthen institutional expertise in managing modern financial markets.
JPMorgan has reported strong first-quarter results, with earnings of $5.94 per share beating expectations and revenue reaching $50.5 billion, up nearly 10% year-on-year. The bank demonstrated balanced growth across its operations. Net interest income rose 9% to $25.5 billion, whilst noninterest revenue, including fees and trading, increased 11% to $25.1 billion. Credit quality remains solid, with provisions for losses at $2.5 billion, lower than the previous year, and charge-offs remaining flat. The bank recorded a small reserve build, though nothing indicating significant stress. Shares rose in premarket trading following the announcement.
America's largest banks reported strong first-quarter profits driven by robust investment banking activity and a resilient economy, though executives warned about mounting risks from rising energy prices and geopolitical uncertainty. JPMorgan Chase posted a profit of $16.49 billion, up 13% year-on-year, whilst Wells Fargo earned $5.25 billion and Citigroup reported $5.79 billion. Investment banking fees surged, with JPMorgan seeing a 30% jump and Citigroup a 12% increase in advisory fees, fuelled by market volatility and corporate dealmaking. However, JPMorgan CEO Jamie Dimon cautioned about "an increasingly complex set of risks", including wars, energy prices and trade tensions. Wells Fargo noted customers allocating more spending to petrol whilst cutting discretionary purchases, signalling potential downstream economic impacts from elevated oil prices.
America's largest banks reported strong first-quarter profits driven by investment banking activity and a resilient economy, but executives warned about emerging economic headwinds from rising energy prices and geopolitical uncertainty. JPMorgan Chase posted a 13% profit increase to $16.49 billion, with investment banking fees jumping 30%. Wells Fargo earned $5.25 billion whilst Citigroup reported $5.79 billion in profits. The gains came amid market volatility and increased merger activity. However, JPMorgan CEO Jamie Dimon cited "an increasingly complex set of risks" including wars, energy prices and trade tensions. Wells Fargo's CFO noted consumers allocating more spending towards petrol whilst reducing discretionary purchases. Dimon warned that higher oil prices' impact "will likely take some time to materialise" if they persist.