Full-Time
Content Specialist
Posted on 4/26/2024
Aggregates travel reviews and opinions
Junior
Needham, MA, USA
- 1+ years of relevant professional experience
- University degree required
- Proficiency in English required. Fluency in other languages would be an advantage.
- Strong attention to detail with excellent time management, prioritization and multitasking skills
- Confident in decision making and able to resolve complex problems with strong critical and out of the box thinking.
- Strong communication skills and a talent for collaboration across a global team at all levels of the company
- Flexibility and adaptability particularly in a changing, fast-paced, and often ambiguous work environment
- Results-oriented with ability to use feedback and metrics to improve future performance
- Strong execution skills with a focus on speed and efficiency of results
- Strong technical skills including experience using Google and Microsoft products and web-based tools.
- Outstanding customer service skills and dedication to providing exceptional customer care
- Become an expert in content policies, providing language and country-specific expertise as needed
- Make consistent decisions on high-risk escalated content with a deep understanding of potential threats to traveler safety and impact to the website
- Process listings escalated content.
- Monitor the turnaround of user-generated content
- Assist in the development of documentation and training materials that support a consistent global process
- Train and shadow new team members as needed
- Collaborate with business unit team members on special projects and prioritize deadlines
- Utilize metrics to identify opportunities to improve the efficiency of tools, enhance automation, and improve quality
- Help with testing of new features and tool improvements
- Identify, troubleshoot, and document bugs found on the TripAdvisor website and in our internal tools
As a pivotal player in the travel industry, this company offers a dynamic work environment that revolves around user-generated content aggregation and online review management. With a focus on providing comprehensive insights on accommodations, restaurants, and various travel experiences, it stands as a leader in enhancing consumer decision-making. This firm's commitment to leveraging extensive traveler feedback to shape the tourism landscape makes it an exceptional place to advance one’s career, particularly for those passionate about technology and travel.
Company Stage
IPO
Total Funding
$325M
Headquarters
New Berlin, Wisconsin
Founded
1999