About the Role

Uber is a technology company that is changing the way the world thinks about transportation. Whether it’s heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We’re making cities safer, smarter, and more connected.

As a Claims Advocate II, Process & Strategy, you will work closely with insurance carriers and Third-Party Administrators (TPAs) to implement preferred processes and successful strategies. This role will be a part of the US&C Claims team within Global Insurance and work with front-line leadership and adjuster levels of our claim handling partners, ensuring effective implementation and sustainable improvements.

Uber embraces a hybrid work model, which allows employees to alternate between three days in the office one week and two days in the office the following week. This approach promotes a balanced and productive work environment that accommodates both individual preferences and organizational needs.

What You’ll Do

Consulting and Advisory: Provide expert consultation to external insurance partners on the best practices for commercial auto claims handling with a focus on bodily injury claims.

Process Implementation: Develop and implement preferred process for claims management, ensuring alignment with industry standards and Uber needs.

Strategic Planning: Design and execute strategic plans to enhance claims operations, utilizing data-driven insights and claims management behavioral expertise

Complex Issue Resolution: Advise on the resolution of complex coverage issues and litigation management, helping clients navigate and mitigate risks

Data Analysis and Recommendations: Use data analytics to identify trends, inform recommendations and implement solutions that improve claims outcomes

Documentation and Training: Document processes and provide training to claim handling partner teams, ensuring successful adoption and adherence to new procedures

Stakeholder Engagement: Collaborate with external insurance partner stakeholders to understand Uber needs, tailor solutions, and maintain retention of talent through satisfaction with consulting services as well as improved results.  Collaborate with internal stakeholders including Legal, First Notice of Loss experience, Risk and Safety teams.

Basic Qualifications

• Minimum of 5 years experience in commercial auto claim handling with experience handling bodily injury claims, including high policy limits and complex coverage issues
• Proven experience in managing litigation related to commercial Auto claims
• A minimum of 3 years of frontline leadership experience in bodily injury, specifically managing UM/UIM claims for a commercial auto team, with at least 2 years leading leaders within a commercial auto team in a third-party administrator or insurance carrier setting.
• Experience managing claims processes

Preferred Qualifications

• Demonstrated ability to document processes and make actionable recommendations for improvement
• Experience in successful strategic design and implementation using data-driven insights and claims management behavioral expertise.
• Bachelor’s degree in Business, Insurance or a related field
• Lean Six Sigma or other process improvement certification
• Claims designation obtained or in progress
• 6+ years in commercial auto claim handling with experience handling bodily injury claims, including high policy limits and complex coverage issues
• 3 years of experience leading leaders in a commercial auto team
• Advanced written and verbal communication skills
• Extraordinary attention to detail
• Ability to maintain quality in a fast-paced, high volume environment
• High degree of adaptability to meet changing business needs
• Ability to serve as an insurance and claims subject matter expert

For Chicago, IL-based roles: The base salary range for this role is USD$128,000 per year - USD$142,000 per year.

For New York, NY-based roles: The base salary range for this role is USD$142,000 per year - USD$157,500 per year.

For Phoenix, AZ-based roles: The base salary range for this role is USD$114,000 per year - USD$126,000 per year.

For all US locations, you will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.