Job Description

The Mission of the Manager, Supply Chain Relations is to establish and operate a structured process for effective engagement between Waltz and its supply chain partners, which include discount card operators and specialty pharmacies. 

Scope of work will include leading all partner engagement once a contract is signed, from onboarding to troubleshooting.  Functions covered with partners will include data feeds, claims operations, clinical issues, and billing/ accounting. 

Success will require strong relationship management skills including diligent coordination across multiple partners and several functional SMEs at Waltz.  The Manager will step into existing relationships and be asked to standardize our approach, then drive compliance and performance to those goals.  Key metrics include: % compliance to Waltz standards, pricing accuracy, response times, troubleshooting days, and partner retention.

You will:

• Be the primary contact at Waltz Health for our supply chain partners after a contract is signed, responsible for managing the communication flow, priorities, and subject expert involvement.
• Track the flow of communication and status of priorities with each partner, providing easy visibility for the head of Supply Chain
• Set standards for structured and efficient engagement between Waltz and supply chain partners.
• Lead onboarding for new partners, engaging internal functional experts in supply chain, data analytics, operations, finance.
• Facilitate troubleshooting of issues as they come up, engaging experts as needed.
• Ensure accurate billing.
• Later, support the periodic partner review process in partnership with the Supply Chain head.

You will be successful because you:

• Are enthusiastic, positive, and hardworking.
• Are flexible with job roles and responsibilities – i.e. be willing to jump into new projects and have a scrappy start-up mentality.
• Are a clear communicator who is comfortable working with all levels of the organization.
• Thrive working independently, autonomously, and can adapt to changing needs of a growing company.
• Are able to think effectively, critically and creatively.
• Are open to a Chicago area-based, hybrid position.

It would be preferable if you have:

• Experience working with or around pharmacy claims transactions

In the first 90 days, you will:

• Quickly learn about our Integrated Savings Plan business and the business relationship and operations with our discount card supply chain partners
• Assume the role of primary contact at Waltz Health for our existing discount card supply chain partners – managing the communication flow, priorities, and subject expert involvement
• Review and finalize standards for engagement with our Discount Card supply chain partners, working with our business leaders in supply chain, analytics, operations, and finance
• Begin to learn about Waltz Health’s Specialty business offering and relationships with Specialty Pharmacies for which you will provide leadership in the future.

You have these qualifications:

• Bachelor’s degree