Full-Time
Senior HR Systems & Optimizations Analyst
LCC
Posted on 9/20/2025
First West Credit Union
501-1,000 employees
Member-owned financial co-operative providing banking
No salary listed
Kelowna, BC, Canada + 3 more
More locations: Langley, BC, Canada | Nanaimo, BC, Canada | Victoria, BC, Canada
In Person
 People & HR (1) |
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- Bachelor’s degree (HR or related field) required; HR Analytics certification and/or Business Intelligence statistical training preferred
- CPHR designation or equivalent preferred
- Solid research, analytical, and problem-solving skills to actively participate in development of complex business solutions.
- Effective collaboration and relationship-building to align business and technical stakeholders.
- Experience informally coaching and guiding internal project or department resources preferred
- Experience working with Oracle, Service Now and Dayforce is an asset
- 5-6 years of progressive experience in HRIS roles, with a focus on systems, automation, and AI integration.
- Proven track record of leading complex HR technology projects.
- Strong attention to detail, analytical acumen, intellectual curiosity, creativity, a proven work ethic, self-directed, problem solving and advancing continuous improvement
- Excellent interpersonal and communication skills.
- Proven strong customer service focus with the ability to partner with a variety of groups to identify issues and find solutions
- Ability to perform complex tasks with little or no supervision; provide mentorship to the HR Analyst team to oversee day to day tasks
- Advanced knowledge of HRIS systems (Oracle, Dayforce, Visier, Service Now)
- Advanced skills with computer software applications, e.g. Microsoft Office suite of products
- Strong understanding of data governance, compliance, and cybersecurity.
- Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.
- Manages cross-functional HR technology projects from concept to delivery.
- Collaborates with IT, HR, and external vendors to ensure successful system integrations and upgrades.
- Provides support on business case development, detailed work plan, project activities, milestones, timelines, and stakeholder communications.
- Oversees the upgrades and optimizations of HR systems.
- Looks for opportunities to create efficiencies in system usage including adoption of AI technology.
- Reviews and maintains highest level of data integrity and risk mitigation within HR systems.
- Collaborates with key stakeholders to review, design and implement business processes to meet risk management, compliance and regulatory requirements.
- Assesses new technologies and trends, using advanced business and technical skills to analyze complex problems and identify automated solutions.
- Analyzes current HR processes and recommends technology-enabled improvements to support ongoing optimization.
- Develops business case for process change, oversees implementation of changes, and ensures effective knowledge transfer.
- Collaborates with key stakeholders (e.g. IT) to develop service delivery standards and audit processes for new assigned systems to ensure queries, systems activities and processes meet service standards.
- Supports HR as assessment and escalation point for assigned systems, projects and programs.
- Works with business process owners to understand business need and help translate requirements to technical resources to resolve with technology solutions (e.g. Oracle reports, processes, etc.).
- HR Analytics certification and/or Business Intelligence statistical training preferred
- CPHR designation or equivalent preferred
- Experience informally coaching and guiding internal project or department resources preferred
- Experience working with Oracle, Service Now and Dayforce is an asset.
First West Credit Union provides traditional banking (personal, commercial, and business) and wealth management through a network of local brands: Island Savings, Envision Financial, Valley First, and Enderby & District Financial. Customers use these brands and its financial advisors to access everyday banking, loans, and financial planning, with resources pooled across the network to support personalized service and technology-enabled support while staying member-focused. It differentiates itself by combining a multi-brand, member-owned co-operative structure that remains highly local with the strengths and governance of a larger cooperative,plus a strong emphasis on community involvement. Its goal is to help members, employees, and communities flourish by making banking more community-driven and sustainable for local growth.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Langley, Canada
Founded
1946
Simplify's Take
What believers are saying
- Succession planning opportunity to modernize leadership and attract younger demographic segments.
- Strong cultural foundation emphasizing equality and community service differentiates from competitors.
- Potential to leverage institutional reputation for stability despite recent leadership transitions.
What critics are saying
- Reputational damage from Sandhu's CalPERS violation and $79,000 pension clawback in 2025.
- Regulatory scrutiny on employment practices triggered by Sandhu's failed appeal in February 2025.
- Loss of 64-year institutional knowledge and client relationships from July 2021 retirement.
What makes First West Credit Union unique
- Community-focused credit union with 64-year legacy of banking professionalism and diversity values.
- Established member base built on long-term client relationships and institutional trust.
- Division of First West Credit Union serving underserved communities through inclusive financial services.
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Benefits
Professional Development Budget
Company News
LANGLEY, B.C., July 15, 2025 (GLOBE NEWSWIRE) - First West Credit Union, in partnership with technology provider Caspian One Open Data, is proud to announce the launch of the Interac verification service, a secure and scalable digital identity verification solution.
First West Credit Union was one of the CWWA 2024 Winners in the large/private public sector category.
CALGARY, AB, Jan. 17, 2025 /PRNewswire/ -- VeriPark, a global leader in omnichannel customer experience solutions for financial services, has partnered with a coalition of leading Canadian credit unions and financial institutions, including First West Credit Union, Prospera Credit Union, DUCA Credit Union, and Coastal Community Credit Union, Together, the coalition aims to drive innovation, enhance member experiences, and empower institutions in an evolving financial landscape.This collaboration will deliver a Canadian-focused digital banking product tailored to the distinct needs of Canadians. Combining global and Canadian codebases, the solution allows institutions to maintain their identities while developing additional features to differentiate themselves."The partnership with VeriPark represents a uniquely Canadian solution that combines local expertise with global best practices," said Darrell Jaggers, CIO & CTO, First West Credit Union. "Our goal is to build on our successes and provide members with even more innovative, personalized digital banking services that align with their evolving lifestyles."The coalition selected VeriPark for its Canadian-centric product development, enhanced security and compliance, support for open banking frameworks and commitment to ongoing managed services. Powered by Microsoft Azure, the solution ensures adaptability, efficiency and long-term support.The solution integrates with Central 1's payment and fraud management systems while supporting compatibility with other payment platforms, providing flexibility for institutions.Coalition members gain:A Canadian-focused solution enhanced by global best practices.The ability to compete with larger banks while maintaining independence.A solution validated by a year-long assessment, ensuring innovation and long-term support through Microsoft's technology stack.Institutions can contact Darrell Jaggers or coalition CIOs for details on joining the coalition."The financial services sector is constantly evolving, and this partnership offers a unique opportunity to shape the future of digital banking in Canada," said Barry Frame, Chief Sales Officer, VeriPark. "By combining VeriPark's expertise with the coalition's forward-thinking vision, we are confident in delivering a transformative banking experience for Canadians."Selim Hasan, Sales Director, VeriPark, added, "This partnership also underscores our growth strategy for North America, as we continue to expand our footprint and deliver innovative solutions tailored to the needs of financial institutions in this region."Learn more: https://www.veripark.com/news/veripark-partners-leading-canadian-financial-institutions-coalition-redefine-digital-bankingAbout VeriParkVeriPark is a global solutions provider enabling financial institutions to become digital leaders with its AI-Powered Customer Experience Suite.Logo: https://mma.prnewswire.com/media/2447880/VeriPark_Logo.jpgSOURCE VeriPark
BURNABY, BC / ACCESSWIRE / January 10, 2024 / Integrated Financial Technologies (IFT), the leading business process outsourcing company for lenders, announced it was selected by First West Credit Union to manage its book of consumer automobile leases.
Tarlochan “Tochi” Sandhu, a man of faith, family, and relationships—retired from Envision Financial on July 31, 2021, after 64 years of dedicated service in the financial industry.