About ONE

ONE is on a mission to help people live healthier financial lives. We’re doing this by creating simple solutions to help our customers save, spend, and grow their money – all in one place. 

The U.S. consumer today deserves better. Millions of Americans today can’t access credit, build savings or wealth, and are left to manage their financial lives through multiple disconnected apps. Almost a quarter of U.S. adults are unbanked or underbanked and roughly 80% of fintech users rely on multiple accounts to manage their finances. 

What makes us unique? We are backed by a preeminent fintech investor (Ribbit) and the world’s largest retailer (Walmart), maintain the speed and independence of a startup, and employ a strong (and growing) collection of world-class talent. 

There’s never been a better moment to build a business that helps people live healthier financial lives. Come build with us!

The role

As part of the Transaction Fraud team, your mandate is to minimize transaction fraud losses while optimizing the customer experience.  You will be responsible for leading the build out and integration of the  best-in-class transaction fraud platform, core capabilities, and  strategies.  You will work closely with the product, platform, data science, operations, and analytics teams to bring the authorization experience to life via fraud risk models, rules, and manual procedures. You will be responsible for hiring, growing, and training the ONE transaction fraud team.  This role reports to the Head of Fraud. 

This role is responsible for: 

• Building and delivering a comprehensive transaction fraud strategy for the debit card portfolio.

• Making key product decisions on the design of the in-house authorization decision engine and transaction authorization experience.

• Building out the data model and features needed for transaction fraud risk scoring across monetary and non-monetary data attributes from both internal and external sources.

• Building out of the fraud prevention rule-based strategy and model.

• Delivering a loss optimization and customer experience optimization framework.

• Ensuring forward looking solutions are in place to prevent future losses (e.g. 3DS, InApp Notification).

• Maintaining fraud loss rates within the financial plan and continuously reducing loss rates over time.

• Partnering with the disputes team to prevent abuse and improve recovery rates.

• Leading and developing a team of strategy analysts responsible for strategy development and optimization.

You bring

• Expert Career (10+ Years).

• An act-like-an-owner mentality. We have a bias toward taking action.

• Deep industry knowledge and subject matter expertise in Transaction Fraud (Debit or Credit).

• Knowledge of MasterCard data attributes, Decision Intelligence, and Fraud Resolution Manager.

• Knowledge of networks, payment gateways, core billing systems, and chargeback systems.

• Knowledge of key fraud controls needed for a successful program.

• Analytics required for delivery of a comprehensive optimization framework.

• Prior management  /leadership experience is a plus.

Pay Transparency

The estimated annual base salary for this position ranges from $200,000 to $235,000.   Pay is generally based upon the level, complexity, responsibility, and job duties/requirements of the specific position. We then source candidates with the requisite skills, expertise, education, training, and experience.  If you are selected for an interview, please feel welcome to speak to a Talent Partner about our compensation philosophy and other available benefits.

What it’s like working @ ONE

Our teams collaborate remotely and in our work spaces in New York and Sacramento.

• Competitive cash

• Benefits effective on day one 

• Early access to a high potential, high growth fintech

• Generous stock option packages in an early-stage startup

• Remote friendly (anywhere in the US) and office friendly - you pick the schedule

• Flexible time off programs - vacation, sick, paid parental leave, and paid caregiver leave

• 401(k) plan with match

Leveling Philosophy

In order to thoughtfully scale the company and avoid downstream inequities, we’ve adopted a flat titling structure at ONE. Though we may occasionally post a role externally with a prefix such as “Senior” to reflect the external level of the position, we do not use prefixes in titles like that internally unless in a position which manages a team. Internal titles typically include your specific functional responsibility, such as engineering, product management or sales, and often include additional descriptors to ensure clarity of role and placement within our organization (i.e. “Engineer, Platform”, “Sales, Business Development” or “Manager, Talent”). Employees are paid commensurate with their experience and the internal level within ONE.

Inclusion & Belonging

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us. Email [email protected] with any questions.

For additional questions around our interview process, please check out our Candidate FAQs.