Full-Time

Customer Service Representative

Bilingual

Posted on 12/19/2024

Uline

Uline

1,001-5,000 employees

Distributor of shipping and packaging materials

Industrial & Manufacturing
Consumer Goods

Compensation Overview

$24 - $28Hourly

Entry, Junior

Easton, PA, USA + 3 more

More locations: Reading, PA, USA | Allentown, PA, USA | Bethlehem, PA, USA

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • High school diploma or equivalent. Bachelor's degree preferred.
  • Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!
  • Bilingual (English / Spanish) - fluent in both verbal and written forms.
Responsibilities
  • Process customer orders and inquiries in a collaborative call center using world-class technology.
  • Communicate with customers over phone, email and chat.
  • Help customers navigate Uline's website and online ordering.
  • Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Uline distributes shipping, industrial, and packaging materials to businesses across North America. With a stock of over 37,500 products, including shipping boxes, packing materials, warehouse supplies, and janitorial products, Uline caters to a wide range of clients such as retailers, manufacturers, and logistics companies. The company operates on a straightforward business model by sourcing various products and selling them directly to businesses, offering same-day shipping for many items to ensure quick delivery. This rapid service is crucial for businesses that depend on timely supplies. Uline generates revenue through product sales, special offers, and overstock sales, and provides an easy-to-navigate online and printed catalog for ordering. With a strong presence in major U.S. cities, Uline effectively serves clients nationwide, aiming to be a vital supplier for businesses in need of shipping and packaging materials.

Company Stage

N/A

Total Funding

N/A

Headquarters

Pleasant Prairie, Wisconsin

Founded

1980

Simplify Jobs

Simplify's Take

What believers are saying

  • Uline is expanding with a new 1.4 million-square-foot distribution center in Kenosha.
  • The rise of e-commerce boosts demand for Uline's shipping solutions.
  • Nearshoring trends increase demand for Uline's local distribution network.

What critics are saying

  • Increased competition from e-commerce giants like Amazon threatens Uline's market share.
  • Rising raw material costs could squeeze Uline's profit margins.
  • Potential labor shortages may impact Uline's rapid delivery service.

What makes Uline unique

  • Uline offers same-day shipping, ensuring quick delivery for business clients.
  • The company stocks over 37,500 products, providing a vast selection for customers.
  • Uline's extensive distribution network covers major U.S. cities, enhancing service reach.

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