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Parcel Carrier Manager
Confirmed live in the last 24 hours
Remote • United States
Experience Level
  • Bachelor's Degree in Supply Chain Management, Business Administration, or Project Management/Engineering
  • 3-4 years of experience in ecommerce and shipping industry
  • Knowledge of major shipping carrier operations is a must
  • Experience managing relationships with parcel carriers is a must
  • Excellent computer and data skills, most importantly in Microsoft Excel
  • Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day
  • Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door
  • Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved
  • Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution
  • Be Safety Minded. It's not just talk; it's the way you work
  • Establish and manage parcel carrier performance tracking and carrier performance improvement initiatives, which includes coordinating carrier quarterly reviews to hold carriers accountable
  • Manage Carrier Analyst that will be responsible for executing the day (i.e., solutioning missed pick-ups / drop-offs, securing additional capacity, etc)
  • Identify coverage or service gaps in defined carrier portfolio / network and work to evaluate prospective carriers
  • Identify bottlenecks in carrier package flows and partner with carriers to improve service levels
  • Create processes and educate internal teams to ensure continuous flow of packages through the carriers' supply chain
  • Identify trends in service disruptions and work with carriers to mitigate (i.e. reduce lost and damage rates)
  • Own pick-up / drop-off master schedules with carriers
  • Support ShipBob freight specialists as needed
  • Identify additional reporting tools and requirements needed to effectively manage carrier portfolio
  • Create transportation related SOPs as needed
  • Identify gaps in label generation/carrier selection and work with Easypost and Tech Team to reduce the number of shipments bouncing back
  • Support ad hoc carrier requests
  • Additional duties and responsibilities as necessary
Desired Qualifications
  • Knowledge of international shipping (DDP, DDU, de minimis - does it ring a bell?) is a plus

501-1,000 employees

E-commerce fulfillment order platform
Company Overview
Shipbob's mission is to provide simple, fast and affordable fulfillment for thousands of brands with an international fulfillment network across the world. The company has developed proprietary technology that combines order and inventory management, warehouse management, predictive data and analytics, as well as optimized shipping for eCommerce companies.
  • Flexible time off
  • Remote HQ
  • 401K match
  • Quarterly wellness days
  • Meeting-less Fridays
  • Parental leave
  • Happy hours, snacks, & club
  • Medical, dental, & vision coverage
  • Pet insurance
Company Core Values
  • Mission-driven
  • Humble
  • Creative problem solvers
  • Resilient
  • Safety-minded