Salary Range: 130000 to 150000 (Currency: USD) (Pay period: per-year-salary)

What You’ll Do

• Apply industry standard project management practices to lead implementations to achieve on-time, on-budget, and contracted customer outcomes
• Use appropriate management techniques to facilitate updates and changes in scope, schedule, cost, reporting, and escalation
• Operates with overall accountability for achievement of the contracted delivery of products, services, and client operational and/or financial outcomes
• Provide advice to clients to lead them through implementation design and decision-making, data collection, discovery activities, and product demonstrations
• Actively work to identify process improvement opportunities and share responsibility for defining the improvements and leading adoption of changes within DexCare and the client (where applicable)
• Supports project management process and tool adoption through training to the Implementation Team and across the DexCare organization.
• Be customer centric in style and approach, with a genuine desire to create and deliver value for customers throughout the project and deliver an outstanding customer experience
• Collaborate with all internal and external teams to proactively uncover additional customer needs and support documenting client requirements and expectations
• Proactively identifies risks and develops contingency plans to present to senior leadership for evaluation and risk mitigation
• Consistently demonstrates positive, constructive communication approach, specifically during periods of change, ambiguity, and stressful situations
• Collaborate with vendors and external service providers to facilitate the timely delivery and deployment of IT solutions. Manage relationships to ensure high-quality service delivery and adherence to project timelines
• Mentors other team members on PM-related process, tools, and skills, as needed
• May lead large, complex projects with support from other project management staff

What You’ll Bring

• 5 - 10 years of experience managing the full lifecycle of medium to large-sized technology implementation projects and a proven track record of delivering projects on time and on-budget
• BA/BS degree or equivalent experience
• 3 - 5 years of experience supporting client process optimization and change management
• Demonstrated ability to guide clients through clinician-impacting operational changes
• Background in Software-as-a-Service project management and understanding of business operations and concepts
• Experience with navigating complex and/or controversial internal and client-facing situations with a clear, calm, and positive outcome
• Strong communication skills to convey customer objectives, success strategies, and customer insights for internal and external stakeholders
• Experience successfully facilitating complex decisions and issue resolution
• Experience as lead implementation project manager on at least on multiple large and complex healthcare system implementation projects (e.g. EMR/EHR or other complex, operations-impacting systems)
• Expert in project management tasks and project governance (ie, such as project plans, resource reporting and escalation to senior management)
• Demonstrated ability to identify and implement PMO process improvements within the team and across the organization
• Able to learn new product capabilities and basic architecture
• Effective at bridging operational needs with technical solutions and strategies.  Capable of facilitating client decision-making on complex topics
• Ability to operate in a fast-paced environment and act quickly to respond to escalations or time-sensitive requests
• Highly disciplined with daily and weekly recurring tasks (status reporting, time tracking, schedule/RAID updates, etc.
• Detail oriented with the ability to raise up and see the “big picture” project status and strategy


Preferred Experience
• Project Management Professional (PMP) Certification from the Project Management Institute (PMI) 
• Change Management Certification (Prosci, CCMP, etc.) 
• Healthcare IT/Operations experience 
• Experience with tools including SmartSheet, MS PowerPoint, MS Word, MS Excel, MS Project, MS Visio
• Experience with use case and requirements definition
• Experience project managing development or deployment of web technologies