Manager Enterprise Financial Counseling

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Directs and coordinates, as part of the system’s comprehensive patient care, all activities concerned with on-site financial counseling from all WVU Medicine hospital locations.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High School diploma or equivalent.

EXPERIENCE:

1. Five (5) years experience in hospital finance/revenue cycle and/or bachelor's degree in lieu of experience.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Bachelor’s degree in Finance, Business Administration or related field.

2. Certified Healthcare Financial Professional (CHFP) with the Hospital Financial Management Association (HFMA) is preferred.

EXPERIENCE:

1. Two (2) years direct supervision of associates.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Plans, organizes, and directs business processes related to financial counseling within multi-campus, multi-organizational health system.

2. Acts as primary financial counseling contact for WVU Medicine.

3. Develops and/or actively participates in on-going policy and procedure reviews and revisions to Financial Counseling processes to ensure timely, accurate counseling procedures.

4. Manages assigned projects to benefit the enterprise revenue cycle team.

5. Ensures best practices and policies are followed.

6. Monitors system reports and dashboards daily to ensure targets and being met and identifying areas of need for each facility.

7. Sets solid analytical goals and directs team to achieve those goals using specific, targeted, data driven tactics.

8. Management of department personnel to ensure qualified work force.  Ensure regular communication with team to ensure that employee needs are met and that the productivity and engagement of staff is maintained.

9. Works within budgeted expenses and participate in development and management of enterprise departmental budget.

10. Gathers statistics, completes reports, and performs other duties as scheduled or requested.

11. Organizes and executes daily tasks in appropriate priority to achieve optimal productivity and efficiency, adjusting daily schedule as required to perform urgent assignments or special projects as assigned.

12. Communication is the key to our success.  Ensures regular, bi-directional communication with the Enterprise PFAS team. Share challenges and seek collaborative solutions to maximize results utilizing the intellectual capital of the team. 

13. Coordinates with pharmaceutical companies, hospital departments, and patients to ensure completion of assistance programs.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping, and feeling are necessary body movements utilized in performing duties throughout the work shift.

2. Visual acuity must be within normal range.

3. Must be able to exert in excess of 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

4. Must have manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.

5. Must be able to sit or stand for extended periods of time.

6. Must have reading and comprehension ability.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Exposure to high stress and constant interruptions.

2. Travel throughout the various hospitals within the WVU Medicine system is required.

3. Must be capable of performing assigned task despite frequent interruptions.

4. Must be capable of working within a confined office space and under fluorescent lighting.

5. Must have ability to maintain concentration in and around noise from office machinery such as a copier or printer.

6. High volume, fast paced environment.

7. Exposure to communicable disease.

8. Interacts with patients, medical staff, and support staff daily on a continual basis.

SKILLS AND ABILITIES:

1. Ability to accurately utilize applicable computer software and equipment for access processing & demonstrates ability to follow down time procedures.

2. Demonstrate knowledge of procedure to report and/or document unsafe/hazardous conditions, incidents and defective equipment in compliance with hospital policy.

3. Requires ability to perform repetitious duties throughout the shift.

4. Requires considerable attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously.

5. Requires the ability to memorize a considerable amount of information, and to be able to reference information not retained from written sources or from appropriate personnel.

6. Requires the ability to understand medical insurance requirements for payment and basic knowledge of covered services.

7. Must be able to provide information on demand, at times taking requests from several sources.

8. Must be able to work with a variety of personality types and interact with individuals with various levels of education, capabilities and communication skills.

9. Must be able to communicate effectively, both in writing and in oral communication.

10. Must demonstrate the ability to use tact and diplomacy in dealing with others.

11. Basic knowledge of medical terminology preferred.

12. Basic knowledge of third party payers preferred.

13. General knowledge of time of service collection procedures preferred.

14. Excellent customer service and telephone etiquette.

15. Working knowledge of hospital based applications as well as Microsoft Office applications and software.

16. Ability to understand written and oral communication.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Exempt)

Company:

SYSTEM West Virginia University Health System

Cost Center:

535 SYSTEM Centralized Clearance Center