Full-Time

Senior Regulatory and Advocate Complaint Specialist

Confirmed live in the last 24 hours

OneMain Financial

OneMain Financial

5,001-10,000 employees

Provides personal loans for consumers

Fintech
Financial Services

Mid, Senior

Evansville, IN, USA

Hybrid schedule indicates a requirement for in-office presence.

Category
Legal
Risk & Compliance
Legal & Compliance
Requirements
  • Associate Degree in Business or legal writing or equivalent experience
  • Must be able to effectively multi-task and manage workflow and business priorities.
  • Must be a clear and precise thinker with the ability to effectively communicate at different levels of understanding. Must have professional and calm demeanor with ability to tactfully deal with and work through difficult situations independently.
  • 1-4 years of experience in technical/legal correspondence
  • 1-4 years of financial service and/or paralegal experience
  • Strong written communication skills
Responsibilities
  • Review regulatory and advocate inquiries and complaints to identify and determine the specific nature of allegations, concerns, inquiries and requests requiring response.
  • Coordinate with appropriate business operations and/or functions to research and collect information necessary to respond to inquiries and complaints.
  • Formulate communications that fully address all expressed allegations, concerns, inquiries and requests, balancing customer care and satisfaction with business objectives.
  • Coordinate responses with Law Department attorneys to express appropriate legal arguments.
  • Act as a liaison with the Law Department and Executive Office of Customer Care staff.
  • Appropriately track the investigation and development of all communications and maintains documentation.
  • Communicate with regulators, attorneys, and advocates concerning communications.
  • Promote compliance with OneMain policy/procedures and other applicable regulations.

OneMain Financial provides personal loans to individuals, particularly those who may not qualify for traditional banking services due to lower credit scores or financial challenges. The company offers both secured loans, which require collateral like a car or home, and unsecured loans that do not. This variety allows OneMain to meet diverse financial needs, such as debt consolidation and home improvements. Revenue is generated through interest and fees on loans, and the company also utilizes a securitization platform called Springleaf Funding Trust to bundle and sell loans as securities, ensuring a steady flow of capital for further lending. OneMain distinguishes itself from competitors by focusing on customer-centric solutions, offering personalized financial support through its extensive branch network and online resources. The goal of OneMain Financial is to provide accessible financial solutions to clients across the U.S.

Company Stage

IPO

Total Funding

N/A

Headquarters

Baltimore, Maryland

Founded

1912

Growth & Insights
Headcount

6 month growth

4%

1 year growth

0%

2 year growth

4%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for digital lending boosts OneMain's market potential.
  • AI in credit scoring can lower default rates, benefiting OneMain.
  • Partnerships with fintechs enhance customer experience and operational efficiency.

What critics are saying

  • Class action lawsuit over Military Lending Act violations poses legal and reputational risks.
  • Executive share sales may indicate concerns about OneMain's future performance.

What makes OneMain Financial unique

  • OneMain specializes in personal loans for clients with lower credit scores.
  • The company offers both secured and unsecured loans, providing financial flexibility.
  • OneMain's Springleaf Funding Trust securitizes loans, ensuring a steady capital stream.

Help us improve and share your feedback! Did you find this helpful?