Full-Time
Field Service Engineer
Posted on 4/18/2024
Develops proteomic platforms for disease detection
Biotechnology
Compensation Overview
$115,000 - $130,000Annually
+ Equity + Benefits
Junior, Mid
St. Louis, MO, USA
Requirements
- Bachelor's degree in a related field
- 2-3 years of field-based experience in biotech industry
- Exceptional ability to communicate across all organizational levels, including executives
- Pragmatic thinker with a clear and effective approach to problem-solving
- Outstanding written, verbal, and presentation skills; capable of conveying complex information with clarity
- Demonstrated interest and ability to learn assay applications then use that knowledge during customer support interactions
- Demonstrated technical skills, including the ability to diagnose electrical, electro-mechanical and, fluidic subsystems
- Strong orientation towards process improvement, adept problem-solving skills, and unwavering commitment to quality
- Desire, ability, and willingness to travel from your Saint Louis, MO location to customer sites in North America with the possibility of some international travel.
- Must reside in the greater Saint Louis metropolitan area
Responsibilities
- Provide exceptional levels of remote and on-site customer support based in Saint Louis, MO vicinity to customers in North America and beyond. Applicant must reside in Saint Louis area
- Initiate and cultivate positive relationships with customers and colleagues
- Address customer requests rapidly, including documenting in the CRM system
- Proactively collaborate with colleagues to provide comprehensive solutions to customer-facing issues
- Instrument installation, planned maintenance, corrective maintenance, and upgrades for Alamar’s ARGO platform in customer facilities
- Conduct customer training on the use and maintenance of instrumentation
- Provide valuable Voice of Customer insights to inform product improvements
- Create and refine scalable customer support processes that allow for future growth
- Create/review technical work instructions, manuals, and bulletins
Alamar Biosciences, Inc. has developed the NULISA™ technology, a next-gen proteomic platform with attomolar sensitivity and high multiplexing capabilities, enabling the detection and quantification of low-abundance proteins and the simultaneous measurement of changes in hundreds to thousands of proteins from a single sample. This breakthrough technology aims to revolutionize the understanding of the human proteome and accelerate biomarker development for early disease detection and prevention.
Company Stage
Series C
Total Funding
$224.3M
Headquarters
Fremont, California
Founded
2018
Growth & Insights
Headcount