Full-Time

Customer Support Specialist

Updated on 1/9/2025

Steadily

Steadily

51-200 employees

Provides comprehensive landlord insurance nationwide

Fintech
Financial Services

Compensation Overview

$65kAnnually

+ Equity

Entry, Junior

Overland Park, KS, USA

In-office presence required in Overland Park/Leawood.

Category
Customer Support
Customer Success & Support
Required Skills
Salesforce
Requirements
  • Direct experience working in a customer-facing role
  • Excellent verbal and written communication skills
  • Above average technical skills
  • Ability to learn to navigate new systems and tools easily
  • Desire to make the leap into an earlier-stage tech company
  • Willingness to roll up your sleeves and hustle
  • Problem solver who can figure out issues without explicit instructions
  • Ability to thrive under pressure and manage a large workload with minimal oversight
  • No task too small or beneath you
  • Property & Casualty (P&C) insurance license required within 60 days of start date
Responsibilities
  • Respond to high volume of inbound calls and email requests from insureds, lenders, and carriers to address servicing requests for active policies.
  • Handle any servicing requests that do not require a license to handle; e.g. billing inquiries, requests for policy documents, and non-premium bearing endorsements (policy changes).
  • Process requests across the 15+ insurance carrier systems we work with and maintain updated records in our agency management system (Salesforce).
  • Perform clerical and administrative tasks related to policy servicing, as needed.

Steadily provides landlord insurance across the United States, focusing on comprehensive coverage for property owners. Their insurance policies protect against various risks, including property damage from fires, leaks, storms, and vandalism, as well as liability for injuries sustained on the property. Steadily differentiates itself by offering competitive rates with no hidden cancellation fees and a straightforward purchasing process that allows coverage to begin in minutes. The company's goal is to ensure that landlords have affordable and reliable insurance to safeguard their properties and investments.

Company Stage

Series B

Total Funding

$58.5M

Headquarters

Austin, Texas

Founded

2020

Growth & Insights
Headcount

6 month growth

1%

1 year growth

2%

2 year growth

4%
Simplify Jobs

Simplify's Take

What believers are saying

  • Recent $28.5M Series B funding supports scaling and meeting consumer demand.
  • Partnerships with platforms like Guesty expand market reach and service offerings.
  • High customer ratings and competitive rates enhance brand reputation and customer loyalty.

What critics are saying

  • Increased competition from new entrants like Latchel could impact market share.
  • Dependence on partnerships may pose risks if they don't yield expected results.
  • Rapid scaling post-funding could strain resources and affect service quality.

What makes Steadily unique

  • Steadily offers comprehensive landlord insurance with quick coverage and no hidden fees.
  • The company integrates with platforms like Guesty for enhanced property management solutions.
  • Steadily provides coverage for unique risks like riots, civil commotion, and volcanic eruptions.

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Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Equity in the company

Hybrid Work Options