INACTIVE
Full-Time
Global Program Manager
Cloud platform for life science R&D
Food & Agriculture
Senior, Expert
Cambridge, MA, USA
Required Skills
Sales
Management
Requirements
- Passionate about and experience working with Life Sciences companies with an understanding of R&D processes and scientific concepts. Must be able to confidently engage and build trust with scientific, informatics, IT, and Director/VP level audiences in top-20 Biotech and Pharma companies
- You are highly accountable and able to thrive in a fast-paced environment. You have strong executive presence and succeed in a matrixed environment where you have accountability without authority
- At least 15 years client facing implementation, program leadership and/or consulting experience, with demonstrated record of successfully running large scale programs, ideally in the Life Sciences space
- Proven ability to lead 10+ person cross-functional post-sale teams to deliver transformational change with superior relationship, project management, organizational, and commercial skills
- Experienced in project management for multi-workstream enterprise SaaS deployments including scope management, budget control, project and executive reporting, and project financials
- Experience in services commercials including SOWs, budgeting, resourcing, and change orders
- Excellent interpersonal skills in verbal, written and presentation formats
- Ability to work at customer site, or in the SF or Boston offices based on customer and project needs
- BS or advanced degree in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar life science field preferred, or equivalent professional experience working with Life Sciences R&D processes and/or healthcare technology
- Zone 1: $136,170 - $184,230
- Zone 2: $122,553 - $165,807
- Zone 3: $115,745 - $156,596
Responsibilities
- Oversee post-sale activities across implementation, support, customer success, and optimization services for one or more more global customers
- Partner with customer leaders and Benchling account teams to develop implementation, governance, change management, adoption, and success plans that accelerate customer digital transformations
- Liaise with customer leaders and be known as a diplomatic, pragmatic partner, who operates with sense of urgency to effect a best in class customer experience
- Partner with GAM to ensure seamless customer experience and grow the account
- Support the development of implementation and other services proposals and contract negotiation
- Coordinate Customer Success and Support activities to drive customer value, adoption, and advocacy
- Partner with Product Management to maintain strategic engagement and alignment of customer needs with product roadmap
- You will help shape the long-term strategy and vision for the Global services business
- You will inspire your cross-functional account team to accelerate our growth within the world's largest biopharma companies by delivering exceptional customer experiences
- You will be seen as a trusted advisor who has the customer's best interests in mind, even when it means having a hard conversation
- You will mentor, coach, and champion your cross-functional account team as you help them grow their professional skills
- You will contribute meaningfully to running a profitable services business that doesn't sacrifice quality or customer success in doing so
- You will be a respected cross-functional parter to our Sales, Solutions, and Product teams, known for fairly advocating for both the customer and for Benchling
Company Stage
Series F
Total Funding
$412M
Headquarters
San Francisco, California
Founded
2012
Growth & Insights
Headcount
6 month growth
↑ 0%1 year growth
↑ 2%2 year growth
↑ 19%Benefits
Four months of fully paid parental leave
401(k) plan
Remote working stipend
Yearly company-wide retreat
Monthly gym and wellness stipend
Commuter benefits
100% premiums covered for health, dental, and vision
Weekly company social events
Flexible PTO and company-wide winter holiday shutdown
INACTIVE