Senior Product Manager
Posted on 9/29/2023

201-500 employees

AI-powered customer service automation platform
Company Overview
Ada stands out as a global leader in customer service automation, providing an AI-powered platform that enables companies to efficiently resolve customer inquiries across various languages and channels. Their competitive edge lies in their "build once, deploy everywhere" approach, allowing customer service teams to interact on both digital and voice channels without duplicating efforts. With a track record of powering over 4 billion automated customer interactions for industry giants like Meta and Verizon, Ada exemplifies industry leadership and technical prowess.
AI & Machine Learning

Company Stage

Series C

Total Funding





Toronto, Canada

Growth & Insights

6 month growth


1 year growth


2 year growth

Remote in USA
Experience Level
Desired Skills
Product Design
Growth & Marketing
Customer Success & Support
  • 5 + years in relevant B2B SaaS Product Management experience in an agile and highly dynamic environment
  • Experience optimizing first-time user experiences, monetization strategies, and/or customer programs and journeys
  • Curiosity to experiment, define and measure the impact
  • Strong communication and presentation skills with the ability to craft business cases that inspire and influence change
  • Provide strategic direction for the implementation of initiatives from concept to launch for our new growth product
  • Experience working on ambiguity to deliver high-quality products
  • Partner deeply with Product Marketing, Go- to Market, Finance, and PDE (Product, Design, Engineering) teams to develop end-to-end hypotheses, proof points, experiments, and (ultimately) build a new solution to increase efficiency for our customers
  • Outcome Driven: Consistently uses a results-oriented approach when working on complex projects, and aligning product decisions with the company's north star metric. Effectively communicates the expected outcome by providing specific details and clear reasoning for their predictions
  • Developing a vision, strategy and roadmap: Ensure all teams are working towards the same goal by developing and communicating a clear vision, strategy and roadmap. Proactively adapts the roadmap by evaluating market changes and customer feedback
  • Leadership: Exhibits strong leadership within their area of expertise by acting decisively and assertively to drive team progress and unblock challenges. Proactively identifies opportunities for improvement and innovation within the team and the organization
  • Communication & Collaboration: Ensure alignment between teams and stakeholders through active listening, and empathetic responses. Leads cross-functional meetings and discussions to drive alignment on goals and decisions
  • Customer focused and problem solving: Demonstrates a strong focus on customers, deeply understanding their needs and incorporating those understanding into product designs. Actively seek feedback from customers and other sources such as customer satisfaction metrics to address areas of concerns, and focus on continuous improvement on product offerings to better meet customer needs