Full-Time
Product Site Reliability Engineer
InvoiceCloud
501-1,000 employees
Cloud-based platform enabling online bill payments
No salary listed
Hyderabad, Telangana, India
In Person
 DevOps & Infrastructure (1) |
|---|
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience
- 5+ years of professional experience in software development with strong expertise in .NET, C#, and VB.NET
- Minimum 3 years of hands-on experience with performance monitoring tools such as New Relic, ElasticSearch, or AppDynamics
- At least 3 years of experience with DevOps practices, including CI/CD pipelines, automated deployments, and infrastructure automation
- Strong experience with Azure cloud services and cloud-native application development
- Hands-on experience with Kubernetes for managing containerized applications and microservices
- Proven ability to perform live debugging and resolve production issues in real time
- Strong experience with code reviews, unit testing, and maintaining high-quality code standards
- Experience designing and implementing Functions, batch jobs, and message queues
- Ability to operate under pressure and take ownership of critical production incidents
- Strong problem-solving and analytical skills
- Excellent written and verbal communication skills with the ability to collaborate across teams
- Owns reliability, performance, and stability outcomes for assigned product services in production.
- Acts as an incident responder for critical production issues, leading investigation, mitigation, and resolution.
- Takes accountability for live debugging, root-cause analysis, and corrective actions across environments.
- Ensures systems meet defined reliability, scalability, and availability expectations.
- Develops and maintains scalable .NET and C# services with a focus on performance, resilience, and maintainability.
- Implements and improves CI/CD pipelines, deployment automation, and operational workflows.
- Uses performance monitoring tools such as New Relic, ElasticSearch, and AppDynamics to proactively identify and resolve issues.
- Standardizes observability, alerting, and response practices to reduce mean time to detection and resolution.
- Delivers measurable improvements in system uptime, latency, throughput, and incident reduction.
- Ensures production incidents are resolved quickly and do not recur through preventive engineering.
- Performs rigorous code reviews, unit testing, and validation to ensure high-quality, production-ready code.
- Supports reliable releases by validating readiness and monitoring post-deployment behavior.
- Designs and implements cloud-native solutions using Azure services, containers, and Kubernetes.
- Builds and optimizes Functions, batch processes, and message queues to support scalable, resilient data processing.
- Applies automation and AI-enabled analysis to accelerate incident diagnostics, performance tuning, and anomaly detection.
- Continuously improves system architecture, tooling, and workflows as platform scale and complexity increase.
- Experience working in Agile development environments
- Certifications in Azure, DevOps, or related technologies
- Familiarity with additional cloud platforms or container orchestration tools
- Experience supporting fintech, payments, or other high-throughput transactional systems
InvoiceCloud provides a cloud-based electronic bill payment platform that helps utilities, insurance companies, and government agencies offer online payment options. The platform plugs into clients’ existing billing systems, enabling customers to view bills and pay them online, which simplifies complex payment processes and improves digital interactions. It works by integrating with billing data, offering customers a seamless payment experience via online channels, and charging clients through subscriptions, per-transaction fees, and value-added services. Compared to competitors, InvoiceCloud emphasizes easy integration with current billing systems and a focus on a broad set of public and private sector clients to boost e-payment adoption and customer engagement. The company’s goal is to help clients increase customer satisfaction and financial results by making payments faster, easier, and more convenient.
Company Size
501-1,000
Company Stage
IPO
Headquarters
Braintree, Massachusetts
Founded
2009
Simplify's Take
What believers are saying
- NLC Insurance partnership and Guidewire Premier tier status accelerate P&C insurance penetration.
- POWERCONNECT.AI integration expands utility addressable market via Oracle and SAP ecosystems.
- Boston Seaport relocation and executive hires position company for enterprise-scale growth.
What critics are saying
- Third-party security incident affecting LEXserv customers erodes trust among utilities, government.
- Guidewire's native payments module upgrades threaten InvoiceCloud's insurance vendor consolidation position.
- India expansion under RBI data localization rules risks costly compliance or operational fines.
What makes InvoiceCloud unique
- Embedded AI adapts billing workflows, identifies exceptions, and boosts team productivity natively.
- Serves 3,250+ customers across utilities, insurance, government with vertical-specific EBPP solutions.
- PCI Level 1 certified platform enables one-click payments, Autopay, PayByText enrollment.
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People at InvoiceCloud who can refer or advise you
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Mental Health Support
Parental Leave
Tuition Reimbursement
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 5%2 year growth
↑ 5%InvoiceCloud appoints Sridhar Jalluri as Director of Finance, India. Hyderabad, Feb 05: InvoiceCloud, a leading provider of digital billing and payment solutions, today announced the appointment of Sridhar Jalluri as Director of Finance, India, further strengthening its leadership team as India continues to play an increasingly strategic role in the company's global operations. In this role, Sridhar will lead InvoiceCloud's India finance organisation and partner closely with global stakeholders to support growth, drive operational excellence, and enable long-term value creation. His responsibilities include strengthening financial governance, advancing automation and digital finance initiatives, and ensuring robust regulatory compliance across geographies. Biju Davis, Senior Vice President and India Site Leader at InvoiceCloud, said," As we continue to scale India as a strategic global hub, strengthening our finance leadership is a key priority. Sridhar's deep experience in building world-class finance organisations and driving transformation will be instrumental in supporting our growth agenda and reinforcing strong financial governance across the business." Sridhar brings more than 20 years of global finance leadership experience across Global Capability Centre shared services, and multinational environments. A Chartered Accountant by qualification, he has a strong track record of building finance functions from the ground up and delivering measurable impact through cost optimisation, automation, and governance excellence. Prior to joining InvoiceCloud, Sridhar held senior leadership roles at IQ-EQ, where he established and rapidly scaled the India Global Capability Centre finance function, and at DSM, where he served as Finance Controller for shared services operations in India, driving governance and automation initiatives. Earlier in his career, he held FP&A leadership roles at Cyient, partnering closely with executive leadership on performance management, pricing strategy, and large-scale transformation initiatives. Sridhar Jalluri as Director of Finance - India, InvoiceCloud, said, "As InvoiceCloud continues to scale, I look forward to partnering with global teams to build a strong, future-ready finance organisation in India that supports the company's long-term strategic objective
NLC Insurance selects InvoiceCloud; payments firm reaches Guidewire Premier tier.
InvoiceCloud, a leading provider of online billing and payment services, today announced the relocation of its headquarters to Boston's Seaport district, highlighting the company's momentum and commitment to the city's technology and fintech community.
InvoiceCloud customer and leader honored as exceptional women in utilities by Women Who SPARK Awards.
The affected customers, the release read, have received an official notice from InvoiceCloud regarding the security breach.