Service Manager

Description

The Service Manager is responsible for overseeing and managing all aspects of the service department, ensuring customer satisfaction, efficient operations, and profitability.

Responsibilities:

• Customer Experience: Deliver exceptional service by greeting customers professionally, addressing concerns promptly, and ensuring satisfaction throughout the service process.
• Team Leadership: Recruit, train, and mentor service technicians; foster a positive, performance-driven work environment; and conduct regular performance evaluations with constructive feedback.
• Operational Oversight: Schedule and prioritize service appointments, manage parts and supplies inventory, and maintain compliance with safety regulations and industry standards.
• Financial Performance: Prepare and review departmental reports, control expenses and labor costs, and implement strategies to drive profitability.
• Quality Assurance: Inspect completed work to ensure standards are met, identify improvement opportunities, and uphold a culture of continuous improvement.
• Additional Duties: Perform other related tasks as assigned to support overall service department success.

Qualifications:

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity. 
• Experience: Minimum 5 years of experience in automotive service management.
• Education: High school diploma or equivalent.
• Certifications: Valid driver's license.
• Technical Knowledge: knowledge and experience with Reynolds & Reynolds DMS preferred.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Proficiency in automotive repair and maintenance procedures.
• Strong organizational and time management skills.
• Ability to work under pressure and meet deadlines.

Physical Requirements:

• Ability to stand, walk, and sit for extended periods of time.
• Ability to lift and carry heavy objects up to 50 pounds.
• Ability to work in a noisy and sometimes dirty environment.
• Ability to use hand tools and equipment.

Benefits of Working at Swickard:

• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities. 
• Ongoing training and support 
• Opportunities for continued personal and professional growth. 
• We are an Equal Opportunity Employer and value diversity and inclusion at our company. 

Competitive benefits package: 

• Insurance: medical, dental, vision, life and pet insurance 
• Optional disability coverage 
• 401k plan 
• Paid Holidays 
• PTO 

About Us:

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR. 
• We’re a hospitality company that happens to sell cars, parts, and service. 
• We are a team. Everyone plays a role in our success. 
• Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work! 
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more. 
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News. 

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?