Full-Time
Customer Success Manager
Posted on 9/26/2024
Sayari
201-500 employees
Provides supply chain risk intelligence solutions
Mid
London, UK
Hybrid position in the London area.
- Written and spoken fluency in at least one of Spanish, German, or French
- 2-5 years in a customer success, solutions, or product role, preferably in a B2B SaaS company.
- Strong project management and organizational skills with the ability to manage complex projects and tight deadlines.
- Strong written and verbal communication skills with exceptional attention to detail.
- Foundation of data literacy and interest in building analytic capabilities.
- Prior professional experience at commercial risk intelligence, supply chain, regulation tech, or open-source data companies.
- Ability to travel up to 10% within the UK and Europe.
- Drive product adoption and retention within an existing portfolio of Sayari’s commercial and government sector clients.
- Manage onboarding, training, outreach, and communication regarding product releases, upcoming events, and training opportunities.
- Become a subject matter expert on the Sayari suite of products and services, able to communicate with users on value and brief client stakeholders on product updates.
- Coordinate with internal stakeholders to proactively address client concerns and ensure maximum return on investment.
- Monitor account health through usage metrics and intervene as needed.
- Work with the Account Management team to foster a collaborative account team that drives retention, deepens partnerships, and ensures client value is fully realized.
Sayari specializes in providing intelligence on counterparty and supply chain risks to help businesses and analysts make informed decisions. Its platform offers comprehensive visibility into the relationships between corporate entities and their stakeholders, such as shareholders, subsidiaries, customers, and suppliers. By integrating trade data from 65 reporting countries with global corporate ownership data, Sayari enables clients to identify various risks, including regulatory, reputational, and business continuity risks. This data integration supports clients in managing compliance with regulatory and ESG mandates. Sayari operates on a subscription-based model, allowing clients access to features like batch supplier screening and detailed reporting. The company differentiates itself by offering a more complete view of supply chains and corporate relationships, aiming to enhance transparency and mitigate risks in global commerce.
Company Stage
Debt Financing
Total Funding
$53.2M
Headquarters
Washington, District of Columbia
Founded
2015
6 month growth
↑ 51%1 year growth
↑ 54%2 year growth
↑ 110%
Simplify's Take
What believers are saying
- Rising demand for ESG compliance boosts Sayari's service expansion opportunities.
- Complex global trade regulations increase the need for Sayari's advanced compliance tools.
- Digital transformation in finance drives demand for Sayari's sophisticated analytics tools.
What critics are saying
- Emerging startups offer similar solutions at lower costs, threatening Sayari's market share.
- Rapid AI advancements may require Sayari to invest heavily in R&D.
- Global data privacy regulations could complicate Sayari's data processing practices.
What makes Sayari unique
- Sayari integrates trade data from 65 countries with global corporate ownership data.
- The platform offers batch supplier screening and detailed risk reporting capabilities.
- Sayari Signal provides real-time insights into complex global trade compliance risks.
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