Full-Time
Customer Success Manager
Confirmed live in the last 24 hours
Sayari
51-200 employees
Provides supply chain risk intelligence solutions
Mid, Senior
London, UK
Hybrid position in the London area.
- Written and spoken fluency in at least one of Spanish, German, or French
- 2-5 years in a customer success, solutions, or product role, preferably in a B2B SaaS company.
- Strong project management and organizational skills with the ability to manage complex projects and tight deadlines.
- Strong written and verbal communication skills with exceptional attention to detail.
- Foundation of data literacy and interest in building analytic capabilities.
- Prior professional experience at commercial risk intelligence, supply chain, regulation tech, or open-source data companies.
- Ability to travel up to 10% within the UK and Europe.
- Drive product adoption and retention within an existing portfolio of Sayari’s commercial and government sector clients.
- Manage onboarding, training, outreach, and communication regarding product releases, upcoming events, and training opportunities.
- Become a subject matter expert on the Sayari suite of products and services, able to communicate with users on value and brief client stakeholders on product updates.
- Coordinate with internal stakeholders to proactively address client concerns and ensure maximum return on investment.
- Monitor account health through usage metrics and intervene as needed.
- Work with the Account Management team to foster a collaborative account team that drives retention, deepens partnerships, and ensures client value is fully realized.
Sayari provides intelligence on counterparty and supply chain risks, helping businesses and analysts make informed decisions. The platform integrates trade data from 65 countries with global corporate ownership data, allowing clients to identify various risks such as regulatory and reputational risks. Unlike competitors, Sayari offers a subscription-based service that ensures continuous access to updated data and features like batch supplier screening. The company's goal is to enhance transparency and mitigate risks in global commerce.
Company Stage
Series C
Total Funding
$335.1M
Headquarters
Washington, District of Columbia
Founded
2015
6 month growth
↑ 47%1 year growth
↑ 1%2 year growth
↑ 47%
Simplify's Take
What believers are saying
- The $235 million strategic investment from TPG provides substantial capital for organic growth and M&A opportunities, indicating strong financial backing and growth potential.
- Sayari's platform is trusted by high-profile clients, including U.S. and European regulators, law enforcement, and over 100 of the world's largest companies, showcasing its reliability and market penetration.
- The addition of experienced leaders like Steve Nguyen to accelerate U.S. government business suggests a focused strategy to expand in lucrative sectors.
What critics are saying
- The competitive landscape in supply chain risk intelligence is intensifying, requiring Sayari to continuously innovate to maintain its edge.
- Dependence on subscription-based revenue means that any downturn in client renewals could impact financial stability.
What makes Sayari unique
- Sayari's integration of trade data from 65 countries with global corporate ownership data offers unparalleled visibility into cross-border networks, setting it apart from competitors.
- The company's focus on counterparty and supply chain risk intelligence specifically addresses regulatory, reputational, and business continuity risks, unlike broader risk management platforms.
- Partnerships with firms like GAN Integrity and significant investments from TPG highlight Sayari's commitment to combating corruption and modern slavery, enhancing its credibility and market position.