Compensation Overview

About the Role:
Under the general direction of the Inside Sales Manager, the Inside Sales Representative (ISR) will work cooperatively and collaboratively with regional outside sales representatives and other members of the distribution team to grow existing customers, create new customers, and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction through responsiveness and accuracy.

What You’ll Do:

• Generate new and repeat sales by providing product and technical information in a timely manner.
• Determine customer requirements and expectations to recommend specific products and solutions. As needed, recommend alternate products based on cost, availability, or specifications.
• Present price, credit, and terms in accordance with standard procedures and customers’ profitability profiles.
• Accurately process customer transactions, including orders, quotes, or returns
• Obtain information from vendors regarding shipment dates and expected date of delivery to provide accurate information about product items.
• Increase sales and average order size by cross-selling, upselling, offering add-on sales, and offering promotional sale items.
• Educate customers about product terminology, features, and benefits to improve product-related sales and customer satisfaction.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
• Contact customers following sales delivery to ensure ongoing customer satisfaction and resolve any complaints.
• Attend sales meetings, vendor training, and IT trade shows, or read IT trade journals to remain current on consumer preferences, changes in local codes, and product developments.
• Set up and maintain customer files
• Register sales opportunities with partners
• Identify trends in customer satisfaction or dissatisfaction
• Escalate and resolve internal or external issues
• Communicate problems to the team and customer
• Build relationships with customers, partners, and Trace3 teammates
• Provide key knowledge and guidance for teams on internal Trace3 resources, policies, and potential challenges
• Create a thought process for opportunity and deal management
• Build an understanding of international shipping logistics, freight forward, import of record, VAT, and non-reclaimable fees
• Establish relationships with sourcing organizations
• Manage and handle the stress associated with the job
• Perform other duties as assigned

Qualifications & Interests:

• High school diploma or equivalent. Bachelor’s degree in business administration, supply chain, finance or technical degree preferred.
• Knowledge of sales with one to three years of experience in a sales support role
• Two or more years of related experience in the technology industry is preferred
• Strong interpersonal communication skills for interacting with employees, vendors, and clients.
• Team player who is self-motivated, shows initiative, anticipates and prevents issues by executing advanced problem-solving skills.
• Highly organized, detail-oriented, with excellent time management skills, and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment.
• Comfortable meeting deadlines in an entrepreneurial environment
• Strong ability to operate independently
• Excellent Microsoft Office skills (PowerBI, Outlook, Word, Excel, PowerPoint, etc.)