Full-Time

Inside Sales Representative

Hybrid

Posted on 8/12/2024

Trace3

Trace3

1,001-5,000 employees

IT consulting and integration services provider

Consulting
Enterprise Software
Cybersecurity

Compensation Overview

$66.7k - $70kAnnually

+ Bonus + Commission

Entry, Junior

Denver, CO, USA

Hybrid position based in Denver, CO.

Category
Inside Sales
Sales & Account Management
Required Skills
Power BI
Sales
Communications
PowerPoint/Keynote/Slides
Requirements
  • High school diploma or equivalent. Bachelor’s degree in business administration, supply chain, finance or technical degree preferred.
  • Knowledge of sales with one to three years of experience in a sales support role
  • Two or more years of related experience in the technology industry is preferred
  • Strong interpersonal communication skills for interacting with employees, vendors, and clients.
  • Team player who is self-motivated, shows initiative, anticipates and prevents issues by executing advanced problem-solving skills.
  • Highly organized, detail-oriented, with excellent time management skills, and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment.
  • Comfortable meeting deadlines in an entrepreneurial environment
  • Strong ability to operate independently
  • Excellent Microsoft Office skills (PowerBI, Outlook, Word, Excel, PowerPoint, etc.)
Responsibilities
  • Generate new and repeat sales by providing product and technical information in a timely manner.
  • Determine customer requirements and expectations to recommend specific products and solutions. As needed, recommend alternate products based on cost, availability, or specifications.
  • Present price, credit, and terms in accordance with standard procedures and customers’ profitability profiles.
  • Accurately process customer transactions, including orders, quotes, or returns
  • Obtain information from vendors regarding shipment dates and expected date of delivery to provide accurate information about product items.
  • Increase sales and average order size by cross-selling, upselling, offering add-on sales, and offering promotional sale items.
  • Educate customers about product terminology, features, and benefits to improve product-related sales and customer satisfaction.
  • Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
  • Contact customers following sales delivery to ensure ongoing customer satisfaction and resolve any complaints.
  • Attend sales meetings, vendor training, and IT trade shows, or read IT trade journals to remain current on consumer preferences, changes in local codes, and product developments.
  • Set up and maintain customer files
  • Register sales opportunities with partners
  • Identify trends in customer satisfaction or dissatisfaction
  • Escalate and resolve internal or external issues
  • Communicate problems to the team and customer
  • Build relationships with customers, partners, and Trace3 teammates
  • Provide key knowledge and guidance for teams on internal Trace3 resources, policies, and potential challenges
  • Create a thought process for opportunity and deal management
  • Build an understanding of international shipping logistics, freight forward, import of record, VAT, and non-reclaimable fees
  • Establish relationships with sourcing organizations
  • Manage and handle the stress associated with the job
  • Perform other duties as assigned

Trace3 provides technology consulting and integration services to help businesses manage and optimize their IT infrastructure. They focus on ensuring that critical IT assets are properly configured, deployed, and tracked, which helps clients maintain productivity and a competitive edge. Their services cover areas such as IT security, hybrid cloud strategy, and product release planning. Trace3 offers professional integration services that include staging, imaging, asset tagging, and global logistics, enabling businesses to streamline the monitoring and management of their IT assets. This reduces risk and enhances efficiency. Unlike many competitors, Trace3 emphasizes a service-based model, generating revenue through consulting and integration services, and leveraging their expertise in managing complex IT projects. Their goal is to assist businesses in navigating IT challenges and optimizing their technology infrastructure.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Irvine, California

Founded

2002

Growth & Insights
Headcount

6 month growth

8%

1 year growth

8%

2 year growth

8%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for hybrid cloud solutions supports Trace3's cloud strategy services.
  • Expansion into sports industry with Detroit Lions collaboration enhances brand visibility.
  • Acquisition of Tail Wind Informatics strengthens their data strategy and analytics expertise.

What critics are saying

  • Integration challenges with Zivaro and Tail Wind Informatics may cause operational inefficiencies.
  • Rapid hiring plans could strain resources and affect service quality.
  • AI-powered identity analytics partnership may expose Trace3 to security vulnerabilities.

What makes Trace3 unique

  • Trace3 excels in IT consulting and integration, focusing on security and cloud strategy.
  • Their acquisition of Zivaro enhances their government and public sector technology offerings.
  • Partnership with Omada Identity boosts their identity governance and AI analytics capabilities.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

401(k) Company Match

Competitive Compensation

Training and development programs

Work-life balance and generous paid time off

Collaborative and cool culture

Stocked kitchen with snacks and beverages

INACTIVE