Sciencelogic Support Engineer @ Accenture

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services to do the work you love in an inclusive, collaborative, and caring community, where you can be empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

Accenture Federal Services is seeking an infrastructure monitoring and AIOps cloud engineer with expertise using ScienceLogic SL1. The candidate will support our federal clients in their cloud operations to enhance, optimize, and maintain their application monitoring capabilities. The cloud administrator must have expertise with Cloud Service Providers (CSPs) Microsoft Azure and/or Amazon Web Services (AWS). This is a fully remote opportunity.

You Are:

ScienceLogic Engineer

Provide operations, maintenance, and end-to-end infrastructure support for ScienceLogic environments
Setup, configuration, operations, and maintenance of ScienceLogic for new or existing systems and applications hosted in the VA Enterprise Cloud (VAEC)
Continuous configuration and tuning of VAEC Operational Tools (VAECOT) to proactively monitor the VAEC environments and CSP services to ensure all VAEC SLAs are met or exceeded, and performance and costs are optimized
Assist with integration of SL1 with existing enterprise applications like Service Now and JIRA Workflow Manager
Help to develop KPI’s and operations dashboards
Create customized SL1 user and admin guides for the VA
Train end users on SL1 features
Help explain to app teams the findings/optimizations reported by SL1
Assist with SL1 infrastructure planning for future usage
Must be available on-call for 24x7 operations of the SL1 production platform inside the VAEC (Overtime would only be 3-4 times per year)

Here’s what you need:

Candidate background eligibility requirements are United States citizen or be a Permanent Resident and have lived in the United States for at least 3 years, clean criminal background and able to obtain a Public Trust (High-Risk) Position
Minimum of six (6) years setting up, configuring and using AWS cloud operational tools to ensure service level agreements and performance targets are met, and continued compliance with policies, standards and guidelines.
Bachelor’s degree in computer science, electronics engineering or other engineering or technical discipline OR AWS/Azure Certification (AWS Professional / Specialty Cert. OR Azure Expert / Advanced Cert.).
Two or more years working with application monitoring systems (ScienceLogic), AIOps monitoring solutions, and security and compliance solutions
Must have experience implementing shared services and migrating. systems/applications; and managing and operating systems/applications in an enterprise cloud computing environment.
Subject matter expertise with Microsoft Azure or Amazon AWS.

The extras:

Previous Federal Government experience
Active or prior clearance for at least a Public Trust (High-Risk) position
Ability to create deliverable quality technical documents and how-to guides and other deliverables
Experience with Change Management and Configuration Management practices, and leveraging the tools you are responsible for, work with and in support Operational Control (OC) and DevSecOps change and configuration management requirements
One or more Microsoft or Amazon cloud certifications
Experience assisting with security assessments
Experience with Agile or DevOps frameworks
Experience with network and/or systems administration in Linux/Unix and/or Windows environments
Experience with at least one configuration technology such as: CloudFormation, Terraform, Chef, Puppet, Ansible, etc.
Troubleshooting & analytical skills, to include leveraging tools or root cause analysis
Strong understanding of application technologies and frameworks like Java, .NET, n-tiered apps, client-server apps, databases, etc.
Strong attention to detail with a keen analytical mind that sees beyond just what is in front of them
2 years of experience building, managing, and deploying ScienceLogic solutions within Cloud and Hybrid (on-premise) environments
Ability to prioritize customer buildouts of SL1, to include custom configuration and the proper use and reuse of SL1 Templates
Understand the proper use and deployment of ScienceLogic PowerPacks into the working environments
Understanding of how to implement ScienceLogic within Containers and use of Microservices
One or more ScienceLogic certifications or training courses
Understanding of AIOps concepts and best practices
Familiarity with CMDB concepts and creating/maintaining a CMDB in SL1

#LI-Health

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New York, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New York, Washington, and the District of Columbia is:

$84,900—$160,200 USD

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture Federal Services is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.

Requesting An Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If youare being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Sciencelogic Support Engineer

Accenture

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