Full-Time

Customer Experience Engineer

StackBlitz

StackBlitz

51-200 employees

Browser-based IDE for full-stack apps

No salary listed

Remote in USA

Remote

Must work core hours in Western European or American time zones.

Category
Customer Experience & Support
Required Skills
LLM
JavaScript
React.js
REST APIs
HTML/CSS

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Requirements
  • Experience troubleshooting modern front-end technologies such as Vite, React, Tailwind, JavaScript, HTML, and CSS
  • Familiarity with databases, API integrations, and Chrome DevTools
  • Understanding of large language models and expertise in crafting effective prompts for optimal AI responses
  • Exceptional written communication: you can explain complex concepts simply, shift tone gracefully, and make even frustrated users feel heard
  • A genuine customer-first mindset—you care about the person behind the ticket, not just closing it
  • Comfort representing a brand publicly and keeping conversations constructive, kind, and on-brand
  • Ability to translate technical concepts into clear, user-friendly explanations
  • Fast learner who thrives in a fast-moving environment and can operate with minimal supervision
  • Located in a Western European or American timezone
Responsibilities
  • Troubleshoot and resolve technical issues across Bolt.new and StackBlitz via email, chat, and occasional video calls—owning problems from first report through resolution
  • Occasionally serve as a public-facing expert and ambassador across social platforms and live events, answering questions with empathy, clarity, and confidence
  • Surface bugs, product gaps, and patterns to Product and Engineering with clear, actionable context—you're the voice of the customer internally
  • Create and improve self-serve resources: documentation, how-tos, and AI knowledge base content that empowers users to succeed independently
  • Collaborate with internal teams to catch emerging issues early and advocate for customer needs in every conversation
  • Assist with QA and testing ahead of releases to help catch issues before they reach customers
  • Reduce friction for customers by building resources that scale—so we're not solving the same problem twice
  • Strengthen the feedback loop between customers and our product team, helping us build what users actually need
  • Represent Bolt with credibility and care in every interaction, whether it's a support ticket or a public thread
Desired Qualifications
  • You do not need a college degree to apply
  • You do not need to be located in the U.S.— we’re remote-friendly
  • You do not need to meet every qualification listed above

StackBlitz provides a browser-based environment for building and deploying full-stack web applications without requiring any software installation on a local computer. The platform uses a technology called WebContainers to run Node.js directly in the browser, allowing code to boot instantly, work offline, and remain secure. Unlike traditional cloud editors that rely on remote servers, StackBlitz executes all processes locally within the browser tab and includes an AI tool called Bolt.new that can write and manage entire applications through natural language commands. The company's goal is to simplify the development lifecycle by removing the friction of environment setup and providing a fast, collaborative workspace for developers and enterprises.

Company Size

51-200

Company Stage

Series B

Total Funding

$112.9M

Headquarters

San Francisco, California

Founded

2017

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Simplify Jobs

Simplify's Take

What believers are saying

  • Microsoft Marketplace listed Bolt on 2026-05-24, expanding enterprise reach immediately.
  • Google Stitch export partner on 2026-06-08 sends design traffic straight into Bolt.
  • Bolt launched Skills on 2026-07-22, lowering repeated setup friction for teams.

What critics are saying

  • Vercel v0, Cursor, and GitHub Copilot commoditize AI coding workflows by 2026.
  • Bolt's token pricing drains fast on long sessions, pushing users toward cheaper alternatives.
  • If Microsoft or Google shifts integrations, StackBlitz loses distribution and faces existential platform dependence.

What makes StackBlitz unique

  • WebContainers run Node.js entirely in-browser, delivering millisecond boot times and offline work.
  • Bolt.new links prompts, filesystem, terminal, and deployment inside one browser-native workflow.
  • Google Stitch exported directly into Bolt on 2026-05-20, validating workflow integration.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

↑ 0%

1 year growth

↑ 7%

2 year growth

↓ -9%
ArticleX
Nov 26th, 2025
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