Full-Time

Onboarding Manager

Confirmed live in the last 24 hours

Podium

Podium

1,001-5,000 employees

AI-enabled communication platform for local businesses

Consumer Goods

Mid

Lehi, UT, USA

Required Skills
Communications
Requirements
  • 1-2 years of experience in a customer onboarding/implementation role (in SaaS is a plus)
  • Exceptional written and communication skills
  • Experience communicating directly with clients
  • Proven track record of managing multiple concurrent projects with varying complexity levels
  • Excellent problem solving skills
  • Self-starter with prior experience navigating complex customer environments
  • Ability to sort through large volumes of data and drive insights and results
Responsibilities
  • Primary contact during first 30 days of new customer experience
  • Podium product expert
  • Manage potential escalations within first 30 days
  • Coordinate all account connections (product and integration related)
  • Ensure product adoption through various outreach methods and health scoring of accounts
  • Ensure effective hand-off to CSM’s after onboarding period is over
  • Conduct full-team trainings for all locations in every account covering best practices
  • Coordinating and responding to client issues
  • Building new processes and working with different departments to create a smooth implementation experience

Podium is a leading provider of AI-powered communication solutions for local businesses, effectively merging messaging, payment collection, and marketing within a single platform. This tech-focused environment fosters a culture of innovation where employees engage in developing tools that help businesses enhance customer interactions and operational efficiency. Working here offers an opportunity to contribute to an industry-leading platform that directly impacts local business success across various sectors.

Company Stage

Series D

Total Funding

$425M

Headquarters

Lehi, Utah

Founded

2014

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-9%

2 year growth

-11%

Benefits

Open and transparent culture

Remote first work setting for Engineering & Product

Great opportunities for career growth

401(k) with a competitive matching contribution plan

Unlimited vacation (yes, we want you to have a work-life balance)

Great medical, dental, vision benefits

Lots of Swag