Full-Time

Operations Manager

New York

Posted on 9/18/2024

CloudKitchens

CloudKitchens

201-500 employees

Provides shared kitchen spaces for delivery-only restaurants

Food & Agriculture

Mid

New York, NY, USA

Category
Supply Chain Management
Warehouse Operations
Operations & Logistics
Required Skills
Management
Requirements
  • 4-7+ years of experience in commercial property management or related operations role
  • Process builder - capable of building scalable, highly efficient solutions to complex problems, competent at managing and improving processes on an ongoing basis and using data to monitor and improve performance
  • Real-time operational skillset: capable of keeping a finger on the pulse at all times; able to be highly responsive, decisive and exercise a strong bias to action to quickly, tactfully resolve issues
  • Leadership/people management experience - candidates should be employee-obsessed, understands what it takes to build, support and lead a large workforce
Responsibilities
  • Manage a team of associate operations managers/site supervisors - including owning hiring/staffing needs + performance management
  • Participate in planning sessions with management and peers including launch of new facilities + implementation of new SOPs across site locations
  • Vendor management - managing facility + property maintenance needs and project plans
  • Support the success of customers through setting up scalable processes and facilitating efficient onboarding, support and vendor management workflows
  • Review and report KPI metrics to senior operational leadership
  • Training, coaching, and inspiring all site locations under scope to deliver exceptional customer experiences and ensure commitment to high quality CloudKitchens operational policies and procedures
  • Communicate with stakeholders to shape product roadmaps, resolve escalated issues from internal teams and escalate customer concerns ensuring a strong customer feedback loop

CloudKitchens provides shared kitchen spaces specifically designed for delivery-only restaurants. These kitchens are fully equipped and allow restaurant operators to focus on food quality and employee satisfaction while alleviating the challenges of financing, construction, and maintenance. Clients, including national chains and local operators, can quickly open new kitchens, test various food concepts, and optimize delivery operations with minimal investment and risk. The company generates revenue by renting out kitchen spaces and offering proprietary technology that streamlines order management. CloudKitchens aims to support restaurant growth in the expanding food delivery market by providing essential resources and services.

Company Stage

Late Stage VC

Total Funding

$1.2B

Headquarters

Los Angeles, California

Founded

2018

Growth & Insights
Headcount

6 month growth

16%

1 year growth

34%

2 year growth

-24%
Simplify Jobs

Simplify's Take

What believers are saying

  • CloudKitchens enables rapid market expansion with minimal capital expenditure for restaurant operators.
  • The company benefits from the growing food delivery market.
  • CloudKitchens' proprietary technology optimizes supply chain and labor planning for clients.

What critics are saying

  • CloudKitchens faces legal challenges, including lawsuits for discrimination and deceptive practices.
  • The company struggles with underutilized facilities and insufficient restaurant contracts.
  • Some major brands are shifting focus away from ghost kitchens to traditional channels.

What makes CloudKitchens unique

  • CloudKitchens offers fully equipped shared kitchen spaces for delivery-only restaurants.
  • The company provides proprietary technology for managing delivery orders efficiently.
  • CloudKitchens alleviates burdens of financing, construction, permitting, and maintenance for restaurant operators.

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