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Full-Time

Operations Manager

New York

Confirmed live in the last 24 hours

CloudKitchens

CloudKitchens

201-500 employees

Provides shared kitchen spaces for delivery-only restaurants

Food & Agriculture
Data & Analytics

Mid

New York, NY, USA

Category
Supply Chain Management
Warehouse Operations
Operations & Logistics
Required Skills
Management
Requirements
  • 4-7+ years of experience in commercial property management or related operations role
  • Process builder - capable of building scalable, highly efficient solutions to complex problems, competent at managing and improving processes on an ongoing basis and using data to monitor and improve performance
  • Real-time operational skillset: capable of keeping a finger on the pulse at all times; able to be highly responsive, decisive and exercise a strong bias to action to quickly, tactfully resolve issues
  • Leadership/people management experience - candidates should be employee-obsessed, understands what it takes to build, support and lead a large workforce
Responsibilities
  • Manage a team of associate operations managers/site supervisors - including owning hiring/staffing needs + performance management
  • Participate in planning sessions with management and peers including launch of new facilities + implementation of new SOPs across site locations
  • Vendor management - managing facility + property maintenance needs and project plans
  • Support the success of customers through setting up scalable processes and facilitating efficient onboarding, support and vendor management workflows
  • Review and report KPI metrics to senior operational leadership
  • Training, coaching, and inspiring all site locations under scope to deliver exceptional customer experiences and ensure commitment to high quality CloudKitchens operational policies and procedures
  • Communicate with stakeholders to shape product roadmaps, resolve escalated issues from internal teams and escalate customer concerns ensuring a strong customer feedback loop

CloudKitchens provides shared kitchen spaces specifically designed for delivery-only restaurants. These kitchens are fully equipped and allow restaurant operators to focus on food quality and employee satisfaction while alleviating the challenges of financing, construction, and maintenance. Clients, including national chains and local restaurants, can quickly open new kitchens, test various food concepts, and optimize delivery operations with minimal risk. The company generates revenue by renting out kitchen spaces and offering additional services, including proprietary technology that streamlines order management. CloudKitchens aims to support restaurant growth in the expanding food delivery market by providing a comprehensive solution that minimizes investment and maximizes operational efficiency.

Company Stage

Series C

Total Funding

$2.3B

Headquarters

Los Angeles, California

Founded

2018

Growth & Insights
Headcount

6 month growth

13%

1 year growth

64%

2 year growth

-41%
Simplify Jobs

Simplify's Take

What believers are saying

  • CloudKitchens' rapid expansion, including new facilities in Houston and Sacramento, indicates strong growth potential and market demand.
  • Significant investments from major backers like Microsoft highlight confidence in CloudKitchens' business model and future prospects.
  • The ability to test multiple food concepts from a single kitchen with minimal risk offers restaurant operators unparalleled flexibility and innovation opportunities.

What critics are saying

  • The ghost kitchen market is evolving, with some brands shifting focus back to traditional channels, which could impact CloudKitchens' growth.
  • Reports of staff layoffs and warehouse closures suggest potential operational and financial instability.

What makes CloudKitchens unique

  • CloudKitchens offers fully equipped shared kitchen spaces specifically designed for delivery-only restaurants, unlike traditional restaurant spaces.
  • Their proprietary technology for managing delivery orders from a single tablet provides a streamlined operational advantage over competitors.
  • By alleviating the burdens of financing, construction, permitting, and maintenance, CloudKitchens allows restaurant operators to focus solely on food quality and customer satisfaction.