Full-Time

Cvp – Customer Adoption & Enablement

Confirmed live in the last 24 hours

Blue Yonder

Blue Yonder

1,001-5,000 employees

Data & Analytics
Automotive & Transportation
Industrial & Manufacturing

Senior, Expert

Dallas, TX, USA

Category
Project Management
Strategy Development
Business & Strategy
Requirements
  • Bachelor’s degree in Business, Education, Change Management, or a related field; Master’s degree preferred.
  • Proven experience in a senior leadership role focused on customer adoption, change management, or education services within a technology or software company.
  • Strong understanding of change management principles and methodologies.
  • Demonstrated success in developing and executing customer education and enablement programs.
  • Exceptional communication, interpersonal, and relationship-building skills.
  • Strategic thinker with the ability to translate vision into actionable plans.
  • Experience leading and developing high-performing teams.
  • Ability to work collaboratively across departments and with external partners.
Responsibilities
  • Develop and implement a comprehensive strategy for Customer Adoption and Enablement that aligns with Blue Yonder's business objectives and customer needs.
  • Lead the creation and growth of a Customer Change Management Practice to facilitate smooth transitions and maximize customer adoption of Blue Yonder solutions.
  • Revitalize and expand the Customer Education Services practice to deliver exceptional learning experiences and drive customer engagement.
  • Design and execute change management frameworks and methodologies to support customers in navigating organizational changes associated with Blue Yonder solution implementations.
  • Collaborate with cross-functional teams to integrate change management practices into project delivery and customer success initiatives.
  • Oversee the development and delivery of innovative educational programs, including e-learning, instructor-led training, and certification programs, to enhance customer knowledge and proficiency.
  • Partner with product management and marketing teams to ensure educational content is aligned with product updates and customer needs.
  • Build strong relationships with key stakeholders, including customers, partners, and internal teams, to foster collaboration and drive customer-centric initiatives.
  • Act as a trusted advisor to customers, providing insights and guidance on best practices for adoption and enablement.
  • Establish metrics and KPIs to measure the effectiveness of adoption and enablement programs.
  • Continuously assess and refine strategies based on customer feedback and performance data to ensure continuous improvement and success.
  • Build and lead a high-performing team, fostering a culture of innovation, collaboration, and customer-centricity.
  • Mentor and develop team members, providing guidance and support to achieve professional growth and excellence.

Company Stage

Late Stage VC

Total Funding

$73M

Headquarters

Scottsdale, Arizona

Founded

2008

Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition positions Blue Yonder for a unified end-to-end supply chain platform.
  • Rising demand for sustainable supply chains aligns with Blue Yonder's green initiatives.
  • IoT expansion in logistics supports Blue Yonder's real-time data capabilities.

What critics are saying

  • Integration challenges with One Network Enterprises may disrupt operations.
  • Rapid acquisitions could strain Blue Yonder's financial resources.
  • Increased competition from SAP and Oracle threatens Blue Yonder's market share.

What makes Blue Yonder unique

  • Blue Yonder's acquisition of One Network Enterprises enhances its supply chain ecosystem.
  • Focus on AI-driven supply chain optimization sets Blue Yonder apart from competitors.
  • Integration of digital twins in operations boosts Blue Yonder's technological edge.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Corporate Fitness Program

Pet Insurance