Who Are You?

You describe yourself as a quick learner, self-starter, organized, and self-motivated. You have a bias for action and are meticulous about details. You enjoy being in a customer facing role and can converse easily with all levels of management. You’re comfortable with technology and enjoy learning new tools, datasets, and analytic techniques. You have a passion for continuous learning—you enjoy learning about each customers’ unique pain points and helping them find creative solutions. You are not easily intimidated by a challenge and enjoy wearing multiple hats. You can assess the utility of a technological tool and understand and communicate it’s functions to both explain and improve it. Your friends and family describe you as friendly but also tenacious and outgoing.  You take pride and ownership in your work and enjoy being the face of the professionals in the background.  You work well independently or in a cross-functional team.

Skills for Success

• Bachelor’s degree or background in a software, technology, political science, or national security related field.
• Strong Microsoft Office skills- particularly Excel and PowerPoint
• Oral and written communication is clear and persuasive
• Advanced writing and editing abilities
• Demonstrates the ability to give confident and informative presentations in person and remotely
• Meticulously organized, detail oriented, and maintain detailed and accurate records.
• Proven ability to manage project timelines, resources, and tasks
• Analytical mindset used to collect and analyze information, problem-solve, and make decisions or informed recommendations to customers
• Receives and gives constructive feedback to push the business forward

A Day In The Life- Manager

Your daily mission as a Manager is simple; it’s to:

• Make your clients successful in their unique mission and
• Grow Exiger by providing value to your customers and peers

Everything you do revolves around this mission, which means every day is different because your clients’ needs are always changing and evolving. On a given day, you could do any of the following:

• Develop a presentation that outlines Exiger’s core technology
• Onboard new users and brief them on all the capabilities we can provide
• Imagine new ways to apply the technology based on their mission and work with the internal team to test and roll out
• Conduct training (in-person or virtual) on how your clients can apply the technology to their mission
• Attend a conference about Supply Chain Risk concerns
• Advise your clients on how best to utilize the software and tools they’ve purchased
• Conduct initial troubleshooting on any technical issues your clients are having and work with the tech team to resolve
• Translate your clients’ needs and mission into products Exiger can offer and confidently propose those ideas to the client
• Ask how your clients are doing and get to know them on a personal level when appropriate
• Mentor junior analysts, peers, and leadership
• Provide internal trainings or education on Exiger processes or certain subject matter
• Performance manage junior managers and analysts, growing them in their careers and helping them to be more successful

• Provide support to the sales team to talk about the great work your clients are doing as a thought leader in the SCRM world
• Analyze data in Exiger to make informed recommendations to each customer based on their value drivers
• And much, much more!

Preferred Qualifications

• National security, intelligence, government, or military department experience preferred
• Current Security Clearance Holder, SECRET or higher or ability to get and maintain one.

• Experience in supply chain risk management (SCRM)
• Experience as a Customer Success Manager (CSM)

Benefits

• Health. Dental, and Vision Insurance
• 401K match
• Flexible hybrid, in-office or remote, work from home arrangements possible
• 16 weeks paid maternity/paternity leave
• Discretionary time off
• Access to holisticly.co, a subscription service that allows you to pick wellness benefits

This is a remote eligible position within the United States, excluding residents of California, Colorado, and New York.