Full-Time
Customer Service Representative
English & French
Posted on 9/16/2025
Consensus Cloud Solutions
Secure cloud data interoperability and automation
No salary listed
Remote in Ireland
Remote
Fully remote within Ireland.
 Customer Experience & Support (2) |
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- 1+ year minimum experience in a customer service background
- Ability to work the required shift of the role 12:00pm - 9:00pm GMT
- Excellent communication skills (oral and written) in English & French
- Must be enthusiastic, friendly, professional, polite, and have a great attitude
- Great soft skills – empathy, patience, being calm, positive, active listener etc.
- Strong attention to detail, follow up skills and ability to multi-task
- PC proficiency; Knowledge of MS Word, Excel and Outlook
- Able to work both independently and as part of a team
- Must have reliable internet (partial reimbursement is available)
- Location requirements: Fully remote within Ireland
- Travel requirements: N/A
- Physical requirements: Must be able to sit for long periods, as well as, handle long periods of screen time
- Technology requirements: Reliable, high speed internet
- Support customers efficiently, accurately and in a professional manner by phone and email
- Verify newly signed up accounts to activate based on compliance with geo-compliance regulations
- Ensure that an amazing customer service is provided and escalate any issues or complaints
- Responsible for retaining existing customers that are calling/emailing to cancel their service
- Communicate and follow up with customers regarding their account inquiries raised
- Develop & maintain knowledge of the company’s products, services, policies and procedures
- Contact customers from time to time to collect payment or update their payment methods
- Report accurately on calls inbound & outbound, log and track details on company systems
- Ability to learn and utilize information to assist and help you solve customer problems
- Provide regular feedback (suggestions and improvements) to the team supervisor
- Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.
- Call Center Experience
Consensus Cloud Solutions provides secure data interoperability and cloud-based solutions for healthcare providers, manufacturers, and financial institutions. Its platform enables secure data exchange and workflow automation through features such as secure cloud faxing, e-signatures, and real-time health event alerts. The company differentiates itself by offering a single platform for cross-industry data interoperability with a predictable subscription-plus-transaction pricing model. Its goal is to improve care coordination, accelerate transactional processes, and reduce costs by delivering actionable data securely.
Company Size
N/A
Company Stage
IPO
Headquarters
Los Angeles, California
Founded
1995
Simplify's Take
What believers are saying
- Corporate segment grew 8.2% in Q1 2026, reaching two-thirds of $88.5M revenue.
- $225M credit facility secured July 2025 fuels AI healthcare expansion.
- 101.3% retention in corporate business supports 2026 EPS guidance of $5.55-$5.95.
What critics are saying
- TEFCA and FHIR standards obsolete fax by 2027, eroding eFax demand.
- NY DFS zero-trust mandate by Q4 2026 triggers financial client exodus.
- OpenText's Zix acquisition steals clients with 20% cheaper bundled messaging.
What makes Consensus Cloud Solutions unique
- eFax Corporate delivers 25-year evolved AI-powered cloud fax for healthcare compliance.
- Clarity tool automates data extraction from faxes, boosting workflow efficiency.
- Unite platform enables secure interoperability across healthcare and financial sectors.
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Benefits
Remote Work Options
Hybrid Work Options
Performance Bonus
Employee Stock Purchase Plan
Paid Vacation
Company News
Consensus Cloud Solutions has reported Q4 2025 revenue of $87.07 million, up 0.10% year-over-year, whilst adjusted earnings per share grew 13.7% to $1.41. The company's corporate revenue segment increased 7.3% year-over-year, the highest growth rate since 2022, and now represents two-thirds of total revenue with a retention rate of 101.3%. The Small Office/Home Office segment declined 11.1% as the company shifts focus towards higher-margin corporate accounts. Management projects corporate revenue could reach 75% of total business within three years. For 2026, Consensus Cloud Solutions has issued revenue guidance of $350-364 million with adjusted EPS between $5.55 and $5.95. The company is expanding its AI-driven healthcare solutions, including Clarity and Harmony platforms for hospital administrative automation.
eFax(R) tackling healthcare's 'dark data' problem with ai-powered Solutions at ViVE 2026. Industry leader to showcase solutions for transforming unstructured documents into the high-quality data essential for AI maturity LOS ANGELES-(BUSINESS WIRE)-eFax(R) by Consensus Cloud Solutions, Inc. (NASDAQ: CCSI), a leading provider of digital cloud fax and interoperability solutions, today announced its presence at ViVE 2026 (Booth #1918). As healthcare organizations rush to adopt AI, many are finding progress stalled by "dark data" - valuable clinical information trapped in unstructured faxes, scans, PDFs, and handwriting. "True innovation in healthcare isn't just about adopting the latest AI; it's about building the digital foundation that allows those tools to actually work," said Jeffrey Sullivan, CTO at eFax(R). "At ViVE 2026, we're showing how the eFax(R) solution portfolio is the bridge between legacy paper-heavy processes and a future where unstructured documents can be transformed into AI-ready, actionable data for better efficiency and patient outcomes." The Bridge to AI Maturity The efficacy of healthcare AI depends entirely on high-quality, structured data. eFax(R) provides the foundational technology to move organizations through three critical stages of digital transformation: * Migration: Moving paper-based fax processes to a secure, HITRUST r2 certified, fully cloud-based environment. * Digitization: Utilizing proprietary AI to unlock unstructured data from scans, handwriting, PDFs and faxes, turning static images into searchable, digital assets. * Intelligent Workflow Automation: Transforming extracted data and accelerating critical workflows prone to bottlenecks; patient intake, referrals, orders and prior authorizations. Featured Solutions at Booth #1918 Visitors can experience live demos of the eFax(R) advanced solution portfolio: * eFax(R) Clarity: AI-powered intelligent document processing (IDP) designed specifically for complex healthcare workflows: * Referrals * Orders * Prior Authorization * Indexing * ECFax(R)(powered by eFax(R) for government): The FedRAMP(R) IL High authorized cloud faxing solution enabling the public sector's "Cloud Smart" strategies. * eFax Corporate(R): Scalable, high-security cloud faxing for healthcare organizations of all sizes. Connect and Recharge Join the eFax(R) team at Booth #1918 for networking and onsite hospitality: * Coffee Bar: Fuel your day with a professional barista serving specialty coffee drinks (Monday, Feb. 23 & Tuesday, Feb. 24). * Networking Happy Hour: Join us for refreshments and conversation on Monday, Feb. 23, from 4:45 PM - 5:45 PM. About eFax(R) Building on more than 25 years of success as one of the world's largest and best-known providers of digital cloud fax technology, eFax(R) has evolved to be a trusted provider of advanced solutions that automate critical workflows, enable secure data exchange and maximize operational efficiencies, and leverage AI to extract and transform unstructured data. eFax offers solutions that maintain industry-leading compliance standards, making it a preferred partner for heavily regulated industries including healthcare, the public sector, financial services, insurance, real estate, and manufacturing. eFax is a brand of Consensus Cloud Solutions (NASDAQ: CCSI). For more information about eFax, visit efax.com.
2026 west coast regional HIMSS summit. April 16, 2026 eFax by Consensus Cloud Solutions is pleased to announce that Consensus Cloud Solutions, Inc. will be sponsoring the Arizona HIMSS Annual Summit, a leading regional event for health information and technology professionals, held in Tempe, Arizona, from April 16-17. This summit is a vital platform for connecting with key decision-makers and thought leaders dedicated to advancing digital health across Arizona and Washington. Consensus Cloud Solutions, Inc. will be demonstrating how eFax's secure, cloud-based data transformation solutions are specifically designed to help healthcare organizations in these states navigate the complexities of compliance, enhance interoperability, and significantly optimize operational efficiency. Join the eFax team to explore tailored strategies for leveraging compliant cloud fax and secure data exchange to streamline clinical workflows, reduce administrative costs, and ultimately support the delivery of higher quality, more connected patient care throughout Arizona and Washington.
Consensus Cloud Solutions recognized among Top Healthcare Technology Companies by The Healthcare Technology Report. LOS ANGELES-(BUSINESS WIRE)- Consensus Cloud Solutions, Inc. (NASDAQ: CCSI), a global leader of digital cloud fax technology and trusted provider of interoperability solutions, has been named a Top Healthcare Technology Company by The Healthcare Technology Report for the second year in a row. Consensus ranked #22 overall and #8 in the Healthcare Software category for its proven efforts to facilitate and improve secure data exchange. "Being named a Top Healthcare Technology Company for the second consecutive year is a significant honor and validation of our team's dedication," said Scott Turicchi, CEO of Consensus. "Moving up to #22 this year from last year's ranking of #34 is a clear indication of our momentum and success in the market. This recognition highlights our ongoing success in delivering solutions that truly modernize healthcare workflows and automate critical processes such as referral management and prior authorizations. This ultimately enhances the patient experience and delivers operational and financial efficiencies, which is especially vital for organizations with limited resources." eFax(R), the primary brand under Consensus, provides a versatile product suite built on its foundation of innovation to drive the next wave of digital transformation and interoperability. This includes secure cloud faxing, electronic signature, robust data integration and transformation tools for Direct Secure Messaging, HL7 and FHIR, and intelligent data extraction powered by artificial intelligence. The technologies are designed to support equitable information exchange, bridge communication gaps between care settings, and tackle the pervasive problem of unstructured data that plagues modern healthcare. These solutions not only enable organizations to overcome these challenges but comply with strict security standards to safeguard sensitive data amidst a landscape of growing regulatory complexity and escalating cybersecurity threats. The annual compilation of the Top Healthcare Technology Companies is curated by a panel of industry experts and thought leaders in the field who evaluate companies that have demonstrated exceptional innovation, influence, and an unwavering commitment to advancing healthcare through technology. About Consensus Cloud Solutions Consensus Cloud Solutions, Inc. (NASDAQ: CCSI) is a global leader in digital cloud fax technology. With over 25 years of success with eFax(R) at its core, the company has evolved to be a trusted provider of interoperability solutions, leveraging artificial intelligence and secure data exchange to transform digital information, automate critical workflows, and maximize operational efficiencies. Consensus maintains industry-leading compliance standards, making it a preferred partner for heavily regulated industries including healthcare, the public sector, financial services, insurance, real estate, and manufacturing. For more information about Consensus, visit consensus.com. View source version on businesswire.com: https://www.businesswire.com/news/home/20251202826877/en/
The latest update is out from Consensus Cloud Solutions ( ($CCSI) ). On July 9, 2025, Consensus Cloud Solutions, Inc. entered into a Credit Agreement with certain l...