Senior Customer Success Engineer

As a Customer Success Engineer at Corellium, you’ll play a pivotal role in ensuring our customers’ success with our products and services. You will be the key technical advisor and product advocate, responsible for understanding customer requirements and challenges, and delivering solutions that meet their needs. Your technical expertise and customer-focused approach will contribute to the ongoing satisfaction and loyalty of our clients, directly impacting our company’s growth and reputation in the market. 

Corellium has developed a new technology that transforms how mobile and IoT security R&D is done. We’re the only company in the world that can virtualize Arm-powered devices for Linux, Android, and iOS software development and testing. We are not an emulator, we are not a simulator, but instead a powerful Arm-native virtualization platform with the best built-in security tools available.  

Responsibilities 

The main responsibilities of this role revolve around the ability to help potential customers understand how we can address their needs. There is a wide range of duties in this position, including: 

• Guide new customers through the onboarding process, ensuring they are fully trained and able to effectively use our product. 
• Serve as a technical resource, resolving customer issues in a timely manner and escalating complex problems to the appropriate teams. 
• Collect customer feedback on product functionality and work with the product development team to implement improvements. 
• Maintain regular communication with assigned accounts, understanding their ongoing needs and ensuring customer satisfaction. 
• Develop sophisticated tooling to resolve customer issues. 
• Create and maintain a knowledge base of customer interactions and technical solutions provided. 
• Work closely with sales, product development, and other teams to provide seamless customer experience. 

• Expected travel under 5%. 

Requirements 

• Bachelor’s degree 
• 2+ years of experience in a customer-facing technical role. 
• Strong understanding of Linux system administration, virtualization, and networking. 
• Familiarity with mobile operating systems. 
• Self-motivated as a remote worker to effectively manage time and efforts to achieve performance goals. 
• Working knowledge of CRM and customer messaging tools. 
• Excellent problem-solving and analytical skills. 

Why Corellium? Join our pursuit to Be Excellent. 

At Corellium, we’re not just building products; we’re shaping the future of technology. Guided by our core value, "Be Excellent," we strive for excellence in everything we do. 

What We Offer: 

• Cutting-Edge Technology: Work with the latest hardware and software, and be part of groundbreaking innovations. 

• Competitive Benefits: Enjoy a comprehensive benefits package designed to support your well-being and financial security. 
• A Culture of Excellence: Collaborate with a team of humble yet brilliant minds, passionate about their work and committed to delivering exceptional results. 

What We Expect: 

• A Passion for Excellence: Share our commitment to delivering the highest quality work.