Full-Time

Client Success Partner

Client Service Associate 2

Confirmed live in the last 24 hours

Public Consulting Group

Public Consulting Group

1,001-5,000 employees

Consulting
Education
Healthcare

Compensation Overview

$60k - $80kAnnually

Junior, Mid

Tennessee, USA

Hybrid - majority remote, but on-site with clients and for team meetings as needed.

Category
Project Management
Strategy Development
Business Development
Business & Strategy
Required Skills
Data Analysis
Requirements
  • High School diploma or equivalent, Bachelor’s degree preferred
  • 2+ years similar work experience
  • Demonstrated success working cross-functionally and with diverse stakeholders (both internally and externally)
  • Track record of producing high quality deliverables for clients
  • Communication skills (presentation, facilitation, and written)
  • Collaboration skills (with peers, staff, and clients) and propensity for relationship building
  • Problem solving skills; using sound judgement as to when an issue should be escalated
  • Data analysis skills, especially as it relates to optimization opportunities
  • Professional maturity and ability to put the best interests of the client and PCG above self-interest
Responsibilities
  • Own and manage a client portfolio and cultivate relationships with state agencies and partners
  • Understand and continually monitor Federal, state, and local Medicaid School-Based program policies
  • Leverage client communication and management tools, structures, and best practices, collaborating with functional areas where needed (e.g., creation and execution of client action plan(s))
  • Seek continuous improvement throughout the client journey: implementation, adoption, optimization, and expansion
  • Create partnerships where clients are retained, highly satisfied, and can serve as references
  • Uphold strong project and change management practices, both internally and externally
  • Communicate with clients on contract and project deliverables, demonstrating clarity and consistency – be transparent about any potential risks and open to new opportunities
  • Seek and share feedback about the evolving needs of our clients
  • Be an active participant of the Client Success team, contributing to a professional and respectful team dynamic with a culture of mutual accountability
  • Work with your supervisor to specify goals and objectives for your portfolio that align to the overall Client Success vision
  • Take part in special/strategic initiatives and projects, as available and capacity allows
  • Take initiative to evaluate current processes, identify any gaps, and make improvements
  • Collaborate and coordinate with local teams and other COE staff to meet our clients’ needs. Examples include: partner with local team regarding FFS business development opportunities and activities, work with Product & Operations to efficiently and effectively onboard, train, and support clients, provide feedback to Data Analytics about client data requests and needs, etc.
Public Consulting Group

Public Consulting Group

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Company Stage

N/A

Total Funding

N/A

Headquarters

Boston, Massachusetts

Founded

1996

Simplify Jobs

Simplify's Take

What believers are saying

  • Rising demand for digital accessibility consulting boosts PCG's growth potential.
  • Public-private partnerships in social services create new opportunities for PCG.
  • Increased emphasis on DEI strategies aligns with PCG's demonstrated leadership in this area.

What critics are saying

  • Competition from firms like Deloitte and Accenture threatens PCG's market share.
  • Over-reliance on government contracts may impact revenue due to political changes.
  • Maintaining data privacy and compliance is challenging with evolving digital regulations.

What makes Public Consulting Group unique

  • PCG has a strong focus on disability inclusion, earning high scores on the DEI.
  • The company excels in public-private partnerships, winning the Cathy Anderson Award in 2024.
  • PCG is expanding into apprenticeship management services through a partnership with ApprentiScope.

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