Associate – Care Team Operations
MA, Worcester
Posted on 3/20/2024
Cityblock Health

501-1,000 employees

Tech-driven healthcare provider
Company Overview
Cityblock's mission is to improve the health of underserved communities by creating solutions that are designed specifically for Medicaid and lower-income Medicare beneficiaries. The company delivers better care to where it’s needed most, investing upstream in highly personalized, prevention-oriented health and social care to ultimately drive down costs and improve outcomes.

Company Stage

Series D

Total Funding

$897.1M

Founded

2017

Headquarters

Brooklyn, New York

Growth & Insights
Headcount

6 month growth

1%

1 year growth

0%

2 year growth

28%
Locations
Worcester, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Operations & Logistics
Production Planning & Scheduling
Supply Chain Management
Requirements
  • 1-2 years of administrative experience in an office setting
  • High School Diploma or equivalent
  • Comfortable using technology to support members without in-person contact (telephone and text etiquette, virtual visit platforms, etc.)
  • Understanding of how to use scheduling platforms to ensure accurate appointment scheduling and management
  • Understanding of how to use care facilitation platforms to ensure accurate documentation
  • Proficient in collecting member clinical and demographic data and documenting appropriately in a timely manner
  • Able to provide creative solutions to challenges within the healthcare system that are impeding optimization of members' care and health
  • Standard clinic administrative functions, such as scheduling and appointment management, eligibility checks, scheduling transportation, grievance tracking, release of medical records and forms
  • Adaptable to change and prepared for frequent, fast-paced changes and shifting priorities
  • Self-starter who completes tasks in a timely manner and prioritizes effectively
Responsibilities
  • Schedule and manage appointments per protocol or at the direction of the care team
  • Outreach to priority lists of members to schedule clinical appointments
  • Track scheduling tasks and ensure execution by due date
  • Meet minimum required appointments scheduled daily
  • Follow all proper scheduling policies and procedures
  • Reschedule members who cancel, no show, or request to reschedule appointments
  • Send appointment reminders and confirmation
  • Manage related correspondence (e.g., document calls and texts)
  • Assist members with coordination of transportation, home health, vendors (e.g., durable medical equipment), and other services as needed
  • Support the release of medical records per protocol
  • Basic knowledge of members with complex health needs - social, behavioral and physical
  • Partner with the care team to complete visit-related tasks
  • Request and obtain medical records from health plans and external providers and organizations per protocol
  • Obtain completed member forms (e.g., medical power of attorney and medical orders for life-sustaining treatment)
  • Use member benefits platforms to organize insurance services
  • Partner with care team members to perform eligibility checks when tasked
  • Ensure appropriate eligibility status for all scheduled appointments
  • Follow dis-enrollment procedures for members who are ineligible for services as needed and outlined by market specific procedures
  • Manage faxing tasks, including assignment of received faxes
  • Coordinate outgoing member communications, including standard mailings, news and member resources
  • Utilize our care facilitation and scheduling platforms to collect data, document member interactions, organize information, track tasks, and communicate with your team, members, and community resources
  • Generate and communicate standard reporting as needed
  • Analyze reports and help care team plan and learn from data
  • Support operations leadership with developing and maintaining tracking sheets for various workflows
  • Complete tasks such as daily checks, answering phones, room cleaning, restocking, and supply inventory as needed
  • Fulfill other duties to support member care and operations as assigned