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Sr. IT Systems Engineer
Posted on 3/16/2023
Remote • United States
Experience Level
Desired Skills
Customer Service
  • 8+ of IT systems engineering experience or related field in a fast paced SaaS startup environment
  • Advanced knowledge and experience leveraging Okta for identity and access management
  • Provided senior level technical guidance and serve as an escalation point in a fast paced SAAS startup environment
  • Advanced knowledge and understanding of security policies and procedures, including firewalls, IDS, and EDR tools
  • Advanced experience with mobile device management tools, such as JAMF and InTune
  • You have experience with utilizing scripts (specifically bash) to perform bulk operations (i.e. patch/software deployment, hotfixes)
  • Comfortable working with and manipulating large datasets in Excel, Google Sheets, etc
  • Excellent customer service background with strong relationship management skills
  • You should be a clear and empathic communicator and a creative problem solver
  • Been in a supporting role that required interfacing with key stakeholders in the organization
  • Have been a project leader who is skilled in organizing and prioritizing competing priorities and complexities
  • Ability to learn and adapt quickly to changes in process, tools, and workflows
  • Able to diagnose and resolve challenging technical issues while demonstrating a sense of urgency
  • Analyzing Information, Informing Others, Problem Solving, Coordination, Strategic Planning, Quality Management
  • Resourceful, self-motivated with a strong sense of ownership in areas of responsibility
  • Organized, exceptional attention-to-detail
Web hosting platform
Company Overview
Pantheon is the WebOps platform where marketers and developers drive results with fast and highly-scalable WordPress and Drupal sites.