Full-Time

Escalation Engineer

Netskope

Netskope

1,001-5,000 employees

Global cybersecurity leader providing Zero Trust cloud, data, and network

Data & Analytics
Cybersecurity

Senior

Austin, TX, USA

Required Skills
TCP/IP
Kubernetes
Python
Java
Linux/Unix
Requirements
  • Minimum 7+ years of experience in supporting large enterprise customers.
  • Strong Networking background and knowledge.
  • Extensive and in-depth knowledge of TCP/IP, HTTP/HTTPS, Cookies & SSL/TLS protocols
  • Excellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPN's, DLP, SSO
  • Demonstrable experience with systems installation, configuration and administration of UNIX/Linux and Windows based systems (prior Active Directory/LDAP experience desirable)
  • Expert in troubleshooting various scenarios and systems by using knowledge of common tools (tcpdump) and protocols (TCP/IP, NTP, DNS, DHCP, etc.)
  • Good understanding of web technologies (JSON, XML, SOAP, REST, HTML5, Web Services, JavaScripts)
  • Hands-on experience in traffic analysis tools like Fiddler, Wireshark
  • System/server-side experience for troubleshooting
  • Hands-on experience in configuring & testing applications for SAML Single Sign-On with various IDPs
  • Experience in WS-Fed & WS-Trust protocols is a plus
  • Prior experience of testing HTTP content rewrite solutions
  • Cloud Technology (Docker, Kubernetes, Opensource technologies)
  • Working experience in Linux, Windows and Mobile environments
  • Strong familiarity with one of the scripting languages like Python or Java (Python preferred)
Responsibilities
  • Work with a world-class enterprise technical support team.
  • Own and drive escalated support issues. Work on critical incident response tasks as required.
  • Work on general support tickets as required.
  • Work closely with support managers, engineering and product management on building/improving processes, procedures and tools.
  • Drive weekly technical team calls along with other technical leads.
  • Collaborate with various departments and participate in short and long term projects.
  • Collaborate with other leads to share knowledge on the new issues observed and cascade this to the rest of the teams and field.
  • Assist and mentor frontline support engineers.

Netskope, a prominent player in global cybersecurity, offers a unique blend of cloud, data, and network security solutions, underpinned by Zero Trust principles, which sets them apart from competitors. Their Intelligent Security Service Edge (SSE) platform provides unparalleled visibility into cloud, web, and private application activity, trusted by over 25 Fortune 100 companies. The company's commitment to partnerships with other industry leaders further enhances their ability to secure customers' cloud journeys, demonstrating their adaptability to evolving threats, technology shifts, and regulatory changes.

Company Stage

Series G

Total Funding

$1.5B

Headquarters

Santa Clara, California

Founded

2012

Growth & Insights
Headcount

6 month growth

8%

1 year growth

19%

2 year growth

41%
INACTIVE