Full-Time
Senior Applications Developer
Salesforce
Posted on 5/9/2026
United Parcel Service (UPS)
10,001+ employees
Global logistics and supply chain services.
No salary listed
Chennai, Tamil Nadu, India
In Person
 Software Engineering (1) |
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- Senior developers with very strong Salesforce Service Cloud and Apex coding skills
- Must be willing to rotate with 4 other developers for on call duties every 5th week
- Strong knowledge and experience with Salesforce Service Cloud, CRM Analytics & Service Business Processes (Email to Case, Web to Case, Digital Engagement (Chat, Messaging), Phone to Case, CTI Vendors, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments)
- Strong Experience with building the integrations between Salesforce and Cloud/On-Prem external applications using REST, SOAP APIs, OAuth and Single Sign-On
- Analytical skills and strong experience debugging and resolving issues/defects
- Experience with Salesforce Governor limits
- Knowledge of Best Practices used for development and implementation of Salesforce applications, ability to lead end-to-end Salesforce solutions using Out-of-the-Box, Configuration and Customization - Lightning components, Apex Class, Triggers, Visualforce pages, Formulas
- Working experience with automation of business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts
- Experience with data updates / data migration using Data Loader and other Salesforce tools
- Participate in discussions with business representatives about requested functionality
- Participate in code reviews and ensure code achieves appropriate test coverage
- Ability to author technical solution approach and design documentation
- Working experience of the DevOps processes: migrate changes from development to QA to production environment using Flosum
- Salesforce Certification: Admin, Platform Developer 1
- Knowledge of the Scaled Agile Methodology including program increments, PI Planning, Scrum of Scrums, and other Scaled Agile ceremonies. Participate in daily scrum meetings, analyze, and assign user stories to agile development team
- Some Project Management Skills
- Strong understanding of the Microsoft productivity suite (Excel, Word, Power Point)
- English written and verbal communication skills
- Self-Motivated learner
- Maintain and support the UPS CRM application handling customer claims
- Work on very large enterprise organization applications with a large user base
- On-call rotation duties every fifth week
- Collaborate with business representatives to discuss requested functionality
- Participate in code reviews and ensure appropriate test coverage
- Author technical solution approach and design documentation
- Lead end-to-end Salesforce solutions using out-of-the-box, configuration and customization including Lightning components, Apex, Triggers, Visualforce, and Formulas
- Automate business processes using Salesforce automation tools such as Lightning flows, Workflows, Assignment Rules, and Alerts
- Data updates and data migration using Data Loader and other Salesforce tools
- Participate in DevOps processes using Flosum
- Develop integrations between Salesforce and Cloud/On-Prem external applications using REST, SOAP APIs, OAuth and Single Sign-On
- Knowledge of Governor limits and Salesforce best practices
- Ability to debug and resolve issues/defects
- Participate in discussions with business representatives about requested functionality
- Participate in code reviews and ensure code achieves appropriate test coverage
- Author technical solution approach and design documentation
- Prioritize and collaborate with other developers in rotate on-call schedule
- Salesforce Certification: Admin, Platform Developer I
- Experience in very large enterprise organizations with large user base
- Experience with REST, SOAP APIs, OAuth, SSO and Single Sign-On
- Experience with Cloud/On-Prem integrations
- Experience with CRM Analytics
- Experience with Omnichannel and Knowledge base
- Experience with CTI Vendors
UPS is a global logistics provider that moves packages and freight, helps with international trade, and uses technology to run business operations. It offers express delivery, freight forwarding, and supply chain management through a worldwide network, with pricing based on shipment weight, size, and destination. Its services are supported by hubs, sorting facilities, tracking systems, and route optimization to ensure reliable, timely deliveries. Compared with rivals, UPS differentiates itself with its extensive global reach, breadth of services, and technology-enabled logistics capabilities, allowing it to offer end-to-end solutions for individuals and businesses. The company aims to enable efficient global commerce by delivering reliable and cost-effective shipping and supply chain services.
Company Size
10,001+
Company Stage
IPO
Headquarters
Atlanta, Georgia
Founded
1907
Simplify's Take
What believers are saying
- Cutting 2M daily Amazon packages by June 2025 boosts margins to 9.6%.
- Redirecting capacity to SMB, B2B, and healthcare drives H2 2026 inflection.
- Declining fuel surcharges to 27% ground and 29.25% air improve profits.
What critics are saying
- Amazon Supply Chain Services captures Procter & Gamble, 3M, eroding share.
- Teamsters strikes halt 22M daily deliveries amid 2028 contract disputes.
- Network reconfiguration closes Louisville facility June 2, disrupts operations.
What makes United Parcel Service (UPS) unique
- UPS Worldport in Louisville handles fifth-busiest global cargo traffic.
- Happy Returns network expands to 10,000 locations for reverse logistics.
- Healthcare logistics segment achieves first $3 billion quarterly revenue.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Paid Vacation
Paid Sick Leave
Paid Holidays
Professional Development Budget
Company News
A UPS facility in Louisville, Kentucky, will close on 2 June, affecting 65 employees, according to a federal WARN notice. The Bluegrass UPS facility will impact 45 union employees represented by the International Brotherhood of Teamsters and 20 management staff. UPS, Louisville's largest employer with over 20,000 workers, said it is working to place affected employees in other positions. The closure is part of the company's broader plan announced in January to reduce its global workforce by up to 30,000 positions and close more than 20 facilities in 2026. The restructuring follows decreased fourth-quarter revenue in 2025 and represents what UPS calls the largest US network reconfiguration in its history, aimed at creating a more efficient operation.
United Parcel Service is reducing its relationship with Amazon, cutting daily package deliveries by 2 million by end of June 2025. Amazon was UPS's largest customer but also its least profitable, with last-mile deliveries offering low margins whilst demanding significant workforce and logistics resources. The move comes as Amazon recently signed deals with the United States Postal Service for around 1 billion annual packages and FedEx for a multiyear agreement. UPS is instead prioritising higher-margin segments including healthcare logistics and small to medium-sized business customers. Whilst revenue will likely decline, with 2026 revenue expected to grow just 1.1% to $89.7 billion, UPS is focusing on margin expansion over revenue growth. The company aims to maintain capacity for more profitable customers.
Applied Materials reported first-quarter revenue of $7.01 billion, down 2% due to falling China sales, but earnings per share surged 75% to $2.54 on improved margins. The semiconductor equipment maker expects industry sales to grow more than 20% this year, driven by AI computing demand. The company holds leading market positions in deposition and etching tools used for chip manufacturing. Its shares have risen over 175% in the past year and more than 35% year-to-date. Meanwhile, Caterpillar is benefiting from data centre growth through its dominance in backup generators. The industrial firm is experiencing strong sales growth and a large backlog for diesel and natural gas engines that provide emergency power for hyperscale data centres.
UPS and the Teamsters have settled their dispute over a driver buyout programme, agreeing to cap the voluntary scheme at 7,500 drivers nationwide. Under the Driver Choice Programme, employees can receive $150,000 plus retirement benefits to accept early retirement. The programme had been rescinded from 13 central US states in March after the union argued it violated their 2023 five-year national contract. The Teamsters had filed grievances claiming UPS lacked contractual authority to offer incentives without employee and union approval. UPS said applications will be approved based on seniority and business needs. The buyout is part of efforts to shed up to 30,000 jobs in 2026, following 48,000 cuts last year. UPS has agreed not to pursue other severance programmes until the contract expires in July 2028.
Some Ohio UPS drivers are frustrated after union pressure forced UPS to withdraw its $150,000 buyout programme less than a month before implementation. The programme, called the Driver Choice Program, was designed to allow full-time drivers to voluntarily leave ahead of planned layoffs affecting 30,000 employees. The Teamsters Union, representing 68,000 UPS employees across 13 states including Ohio, filed 37 grievances, arguing the buyout violated union contracts. Despite a judge ruling in favour of UPS, the company pulled the programme on 24 March, just three days before participants were to be notified of approval. The Teamsters celebrated the decision, calling the programme a "scam designed to fuel corporate greed". However, some employees worry those who applied may now face layoffs, with their willingness to leave known to management.