Quality Representative

Job Summary

Assist in the implementation and maintenance of the company’s Quality System. Process customer and vendor returns. Assist in promoting a total quality environment and ensuring
the continual improvement of branch products and processes.

Résumé du poste :
Le titulaire de ce poste contribue à la mise en œuvre et au maintien du système qualité de l'entreprise. Il s'occupe des retours provenant des clients et des fournisseurs et participe aux efforts de promotion de la qualité totale tout en assurant l'amélioration continue des produits et processus de la succursale.

Job Description

Key Accountabilities:

• Investigate reason for, document, report, review and process customer returns.
• Investigate reason for, document, report, and review vendor returns (Return Purchase Orders)

• Assist in the implementation and maintenance of the Quality Management System:
  • Maintenance and calibration of Measuring and Test Equipment
  • Branch Management Quality System Reviews
  • Internal Quality System Audits
  • Customer lead audits/visits
• Conduct root cause investigations and make recommendations for corrective and preventative actions
• Provide internal and external technical assistance
• Assist in continual improvement projects in the capacity of branch Lean Focal
  • Ensure audits are completed and scores are posted on the intranet in a timely manner
  • Ensure that meetings take place, no more than 10 minutes
  • Identify areas for improvement
  • Assist Regional Lean Focal with prep work for workshops (AIWs)
  • Maintain all visual boards, pictures, audit history and newsletters
  • Maintain Shared Vision Board, Corp and local area

The above is intended to describe the general content of and requirement for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications:

Minimum Requirements:

• High school diploma or GED equivalent
• Experience or training in ISO9001:2008 or AS9100/9120
• Quality systems, Lean training and computer experience.

Preferred Requirements:

• ASQ certification
• 3 years Quality Assurance/Control experience
• Lean training, Safety/OSHA, metal experience and or training

Responsabilités clés :

• mener une enquête pour déterminer le motif des retours provenant des clients, consigner les résultats, produire des rapports et traiter les retours;

• mener une enquête pour déterminer le motif des retours provenant des fournisseurs, consigner les résultats, produire des rapports et examiner les retours (commandes retournées);
• contribuer à la mise en œuvre et au maintien du système de gestion de la qualité;
  • entretenir et étalonner les appareils de mesure et d'essai;
  • participer aux révisions du système de gestion de la qualité de la succursale;
  • participer aux audits internes du système qualité;
  • participer aux audits ou visites dirigées par les clients;
• mener des enquêtes visant à déterminer la cause fondamentale des problèmes, formuler des recommandations et produire des demandes d'actions correctives;
• fournir une assistance technique interne et externe;
• participer à des projets d'amélioration continue à titre de spécialiste de la gestion allégée de la succursale;
  • s'assurer que les audits sont effectués et que les résultats sont affichés en temps opportun sur le site intranet;
  • veiller à ce que des réunions, d'une durée maximale de 10 minutes, aient lieu;
  • repérer les occasions d'amélioration;
  • aider le spécialiste régional de la gestion allégée à préparer les ateliers d'amélioration continue;
  • garder à jour tous les tableaux d'affichage, les photos, les récits d'audits et les bulletins;
  • garder à jour le tableau d'affichage commun au siège social et dans la succursale.

Les éléments précédents sont fournis à titre d’exigences générales de rendement pour le poste à pourvoir. Cette section ne doit pas être interprétée comme une liste exhaustive des tâches, des responsabilités et des exigences liées au poste.

Qualifications :

Exigences minimales :

• diplôme d'études secondaires ou formation générale équivalente;
• expérience ou formation relative à la norme ISO9001:2008 ou AS9100/9120;
• connaissance des systèmes qualité, formation en gestion allégée et expérience en informatique.

Atouts :

• certification ASQ;
• trois ans d'expérience en assurance ou en contrôle de la qualité;
• formation en gestion allégée, en sécurité (OSHA ou CSST) et expérience ou formation relative aux métaux.

Benefits Overview

We offer competitive company benefits to eligible positions, such as :

• Medical, Dental, Vision Insurance
• Life Insurance and Disability

• Voluntary Wellness Programs

• 401(k) and RRSP programs with Company Match 
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
 

Disclaimer

This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.  

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

TK does not:

1.    Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2.    Request payment of any kind from prospective jobseekers or candidates for employment;
3.    Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4.    Send checks to job seekers; or
5.    Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.

PLEASE NOTE: 

1.    TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2.    TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3.    Anyone making an employment offer in return for money is not authorized by TK; and
4.    TK reserves the right to take legal action, including criminal action, against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK. 

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at [email protected].

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.