Director-Field Pro Services Associate Learning

Your Impact

The primary purpose of this role is to partner is to design and develop learning programs for all Pro related and Central Selling roles (Lowe’s stores, Field, LPS and contact centers) as well as Store Support Center Pro related roles. The Pro Services Learning collaborates with business and HR leadership to identify talent development needs, priorities and necessary outcomes to directly impact rapidly evolving business priorities and objectives. It is pivotal that this role is able to quickly recognize where the gaps and development needs lie so they may provide the appropriate learning solutions enabling the associates to succeed.

This role is responsible for the development and leadership of a team of learning professionals. Manages development and integration of human resource learning programs and field employees to achieve strategic business goals and operational objectives. Assures operations and deliverables meet or exceed organizational objectives and integrates as appropriate with other field functions as well as corporate functions. The Director of Field Associate Learning manages the learning and development demand planning cycle in conjunction with business requirements. The role oversees the design of HR training programs for field management and employees. This role ensures that deliverables meet or exceed individual objectives, adhere to HR and performance goals, and align with Lowe’s business strategies. To accomplish this, the Director of Field Associate Learning must have knowledge of Lowe’s business policies, strategies and operational environment.

What you will do

• Oversees the design and development of all curriculum and instructional training delivery methods for field and merchant associates (in-person, online, self-service, etc.) and mediums such as audio-visual materials, instructor guides, and curriculum.
• Works with key stakeholders to identify areas of development and to provide the appropriate solutions through channels such as rotational and mobility opportunities to continue the development of high performing associates to drive business results
• Has a strong knowledge of retail learning demands and resources, including identifying and managing external partnerships with training vendors and industry organizations who provide content and resources to support critical skill learning and capabilities.
• Partners with other leaders to identify and quantify effective measurements as outcomes to training strategy.
• Develops collaborative relationships and functions as an expert consultant to HR Business Partners, key business leaders, subject matter experts and learning resources to identify performance improvement opportunities, close knowledge or performance gaps, and gather source content for learning curriculum.
• Works cross-functionally to develop performance and development solutions that improve business results through increased retention, improved engagement, and the development of high-performing associates.
• Assists business leaders in assessing their performance and development needs. Recommends solutions, including developing customized training and team development sessions as needed; follows up to assess the effectiveness of the recommended programs.
• Provides input to the curriculum strategy and plan to acquire or create training modules. Creation/or sourcing of required content for best in class training.
• Supports the needs assessment for training and staff development to enhance the effectiveness of corporate employee performance in achieving the goals and objectives of the company.
• Partners closely with the Lowe’s Leadership Institute to ensure learning programs meet the needs for the field associates up to field leadership roles.

Required Qualifications

• Bachelors Degree in Organization Development, Instructional Design, Learning, Leadership, Psychology or other related field
• 10 years experience in training delivery and/or instructional design experience required; preferably for a large multi-state and/or global company as a COE manager
• 10 years progressive experience one or more specialty functions of Human Resources, with a significant portion focused on talent management (e.g., employee and/or leadership development, instructional design, training, performance management) and a mix of operational (stores, supply chain and contact center), strategic, and systems thinking
• 8 years experience successfully managing multiple priorities & projects through successful delivery & implementation under time, budget, and political pressure
• 6 years experience leading and mentoring a team and helping to foster/create a “great place to work"

Preferred Qualifications

• Masters Degree in Organization Development, Instructional Design, Learning, Leadership, Psychology or other related field
• Experience in training delivery and/or instructional design experience required; preferably for a large multi-state and/or global company as a COE manager
• Progressive experience one or more specialty functions of Human Resources, with a significant portion focused on talent management (e.g., employee and/or leadership development, instructional design, training, performance management) and a mix of operational (stores, supply chain and contact center), strategic, and systems thinking experience
• 10 years experience leading and mentoring a team and helping to foster/create a “great place to work"
• 10 years experience successfully managing multiple priorities & projects through successful delivery & implementation under time, budget, and political pressure
• Experience with an ERP system (Workday preferred)

About Lowe’s:
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.