UK/EU Client Success Manager

Job Summary:

As Strider’s first UK/EU Client Success Manager, your role is to drive impactful results for our UK and European-based clients by ensuring they get the most value from our suite of products and services. Your goal is to deliver an exceptional client experience from contract signature to renewal, maximizing retention and expanding our footprint within existing clients. If you are passionate about client success, possess a proactive mindset, and believe in Strider’s mission to safeguard innovation, you could be the perfect fit for this role.

Key Responsibilities: 

• Client Journey Ownership: Lead clients through every phase of their journey with Strider, from contract signature to renewal. You will be responsible for kickoff meetings, training, onboarding, and conducting regular business reviews.
• Client Expansion: Identify opportunities for expanding the Strider product portfolio with existing clients. Partner with the sales team to align the right solutions with client needs at the right time.
• Cross-Functional Collaboration: Partner with internal teams, including product, sales, and engineering, to bring the best resources and expertise to clients when they need it most.
• Ethical Leadership: Uphold confidentiality and integrity in all client interactions, maintaining the trust and security that is core to Strider’s mission. 
• Proactive Client Management: Anticipate client needs and challenges, providing solutions before they escalate. Respond quickly to client requests, acting with urgency and professionalism. In every client interaction, we strive to exceed expectations by adhering to the following principles:
  • Be prepared for every client interaction.
  • Be proactive by anticipating client needs and opportunities.
  • Be professional through our actions and dress during client interactions.

Key Qualifications: 

• 3-5 years of successful client success experience, or equivalent experience in a client-facing and/or consulting role. 
• Established track record of enabling clients to achieve results. 
• Demonstrated high learning agility with ability to quickly comprehend Strider’s unique capabilities and data sets.  
• Proven self-starter, who’s comfortable in a fast-paced and sometimes self-directed, startup environment.  
• Excellent verbal and written communication skills.  
• Engaging personality who can connect with clients and resolve client concerns.  
• Strong time management and organizational skills.  
• Available to travel up to 20% for client engagements.  

Preferred (Bonus) Qualifications: 

• Previous experience in a Client Success role in a SaaS, DaaS, or Intelligence company. 
• Previous experience working with large enterprise clients. 
• Previous experience working with or familiarity with Corporate and Information Security clients, especially Counterintelligence, Insider Risk, and Supply Chain Risk programs.
• Previous experience in the U.S. military, defense, and/or intelligence community.
• Previous experience in Corporate and Information Security, especially Counterintelligence, Insider Risk, and Supply Chain Risk programs.
• Previous sales or demand generation experience.
• Proficiency in a foreign language, especially Mandarin, Russian, or Persian (Farsi). 

Benefits:

• Competitive Compensation
• Company Equity Options
• Flexible PTO in addition to statutory annual leave
• Two paid company breaks
• Wellness Reimbursement
• UK Statutory Holidays (Office Closed)
• Paid Parental Leave
• Pension Scheme with employer contributions