DEPARTMENT OVERVIEW:
The Boston Red Sox Ticketing team plays an integral role in helping the organization to achieve its financial and customer service goals. Typically the first point of contact a fan has with the Red Sox, the Ticket Office sets the tone for their experience at Fenway Park. From selling tickets for games and events to trouble shooting any issues fans may have, the focus is always on providing top-tier customer service for everyone from long-time season ticket holders to patrons visiting the park for the first time.
POSITION OVERVIEW:
Red Sox Rewards Representative will work part-time during the Red Sox season with the Club’s loyalty program for Season Ticket Holders. The ideal Red Sox Rewards rep has strong customer service experience and can represent the Red Sox Rewards program well to members. Representatives will be expected to educate members about the program, troubleshoot problems, and foster relationships with members.
RESPONSIBILITIES:
- Staff the Season Ticket Holder services table in the main concourse during games – primary duties will include educating members about the program, answering questions, and troubleshooting problems.
- Assist Sr Director, Ticket Services and Sr Account Specialist, Season Ticket Services with program implementation, including administrative efforts, Rewards item fulfillment, and program development and improvement.
CHARACTERISITICS / QUALIFICATIONS:
- Ability to work on game days which will include nights, weekends, and holidays.
- Prior customer service experience.
- Commitment to providing a high level of customer service.
- Excellent communication and interpersonal skills, particularly in a fast-paced, game-day environment.
- Strong organizational and time management skills required. High level of attention to detail with the ability to multi-task effectively.
- Resourceful with sound judgment and problem-solving abilities.
- Knowledge of all Microsoft Office programs is required.
At the Boston Red Sox and Fenway Sports Management, we go beyond embracing diversity. We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong.
Too often, job seekers don’t apply to positions because they don’t meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we’ve been looking for.
Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.
