INACTIVE
Full-Time
Manager – Strategic Customer Success
Platform providing real-time business data and insights
Data & Analytics
$96800 - $1331000
Mid
Waltham, MA, USA
Required Skills
Sales
Communications
Hubspot
Salesforce
Requirements
- Minimum 3 years experience managing Customer Success teams for a tech company, specifically at the Enterprise and Strategic account level
- Experience with Salesforce Service Cloud
- Technical proficiency across the technologies ZoomInfo integrates with (SFDC, Marketo, HubSpot, Eloqua, Outreach, SalesLoft, Dynamics, and others)
- Proven track record of building teams and designing processes to improve customer experience with a SaaS solution
- Ability to effectively operate with high energy and flexibility in a fast-paced, constantly-evolving team environment
- Strong communication, presentation, and relationship management skills
- Proven leadership skills, with a focus on partnering with both leaders across the organization and direct reports
Responsibilities
- Owns the complete customer success experience for the Strategic CSM team, strives to exceed desired service levels, and acts as an escalation point for customer issues when necessary
- Manage a team of approximately 8 Strategic CSMs who strategize with and guide our highest value customers
- Introduces innovative concepts to the organization to improve the customer experience
- Measures, achieves, and communicates agreed upon key performance indicators. Understands and addresses customer experience outliers in real-time
- Provides feedback to Sales and Product teams regarding potential business opportunities and product innovations, based on insights gained through service interactions with customers
Company Stage
N/A
Total Funding
$7M
Headquarters
Vancouver, Washington
Founded
2007
Growth & Insights
Headcount
6 month growth
↑ 4%1 year growth
↑ 11%2 year growth
↑ 39%INACTIVE