Technical Writer

At SmartBear, we believe building great software starts with quality—and we’re helping our customers make that happen every day. Our solution hubs—SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft. 

Technical Writer:

• Explain complex software engineering concepts in simple language.
• Write with the reader in mind for leading testing and API products.
• Integrate use case and functional data into user documentation.

Team intro:

Technical Writers at SmartBear write help deliverables for our broad software product portfolio to ensure high-quality user experience for our customers.

Go to our product page to learn more about the SmartBear product portfolio.

You can even have a free trial to check it out 😊

About the role:

As a Technical Writer, you will be a wizard behind the curtain, creating user guides, how-to guides, and more to enhance the user experience. You will work alongside engineers and software developers to ensure the information they provide is comprehensive, accurate, and easy to understand.

• Write, update, and edit documentation for tools for API, test automation, performance testing, or test management.
• Work collaboratively with writers and engineers to research new features, schedule documentation reviews, and publish product information.
• Work with UX designers on UI terms and text.
• Create videos and tutorials.
• Adhere to information design and style guidelines.
• Support cross-organizational activities to help grow the technical writing field.

We are looking for you if you have:

• 4+ years of experience in software technical writing.
• Excellent communication skills.
• Software-related or linguistic higher education.
• The ability to work independently with minimal supervision.
• Firm understanding of software development life cycle.
• English on at least A1 level. 

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success and the spaces where our teams collaborate to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization – an important distinction. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all our communities.
• SmartBear is headquartered in Somerville, MA, with offices worldwide, including Galway, Ireland; Bath, UK; Wroclaw, Poland; and Bangalore, India.
• We’ve won significant industry(product and company) awards, including the B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator, and BuiltIn Best Places to Work.

"SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious."

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