Retail Operations Co-op

We are seeking a dynamic individual to support on one or two projects aimed at developing automation tools and streamlining workflows to enhance stakeholder productivity. Key deliverables for each project include comprehensive project documentation and the development of automated or digital solutions. Additionally, the co-op will create process maps or workflow diagrams where applicable to optimize processes. To ensure continuity and effective use of the solutions, knowledge transfer sessions will be conducted by the co-op.

Position Responsibilities:

• Engage in strategic planning, analytics, collaboration, and process improvement using technology and data analysis.
•  Perform innovative and problem-solving tasks while understanding how business transformations impact operations.
• Collaborate with team members to assess and respond to the ongoing needs for analytics and support strategic priorities.
• Utilize tools like Microsoft Power Automate to automate tasks and create efficiencies within the Operations team.
• Apply analytical skills to manage and interpret large datasets using Excel, Power BI, and Power Automate, extracting valuable insights.
• Conduct research and analysis on industry trends and competitive activity, supporting strategic planning frameworks to facilitate effective decision-making and collaboration among stakeholders.

Required Qualifications:

• Currently enrolled in a co-op program at your post-secondary institution.
• Familiarity with no-code platforms, allowing for the creation of applications and solutions without extensive coding knowledge.
• Basic understanding of software development concepts, including APIs and user interfaces.
• Experience with workflow automation tools like Microsoft Power Automate to enhance efficiency and productivity.
• Advanced proficiency in Excel for data analysis and report creation, including the ability to build complex models.
• Strong proficiency in PowerPoint for creating and delivering effective presentations.
• Excellent problem-solving skills, with the ability to identify issues and develop effective solutions.
• Strong communication skills, capable of working closely with clients or team members to gather requirements and explain solutions clearly.
• Demonstrated adaptability and comfort with technology, with a willingness to learn new tools and methods in a dynamic environment.

Application Instructions:

• Submit your resume, cover letter, academic transcript, and work term evaluation (if any) in one PDF file.
• Note: Applications are reviewed on a rolling basis, and successful candidates will be contacted by the end of May or June.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact [email protected] for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.