About the Role

As a Presales Engineer, you are responsible for helping our customers design, implement, and measure the ROI of their data and AI learning pathways.. You’ll do this through gaining a deep understanding of their organizational skill goals and then mapping DataCamp’s curriculum against those goals to drive towards desired outcomes. Through leveraging our Enterprise platform functionalities, you will help design the ideal curriculum and learning experience for our customers and their learners. 

Working with customers - your role will be to partner with Customer Success Managers, helping customers achieve these goals by interviewing stakeholders, understanding skill gaps, and providing content recommendations to design success from the start. You will be working with some of our most high-value customers and should be comfortable presenting to both technical and non-technical audiences.

Working with prospects - you will contribute to the growth of the business by partnering with Account Executives and mapping prospect personas to appropriate learning pathways, demonstrating DataCamp’s ability to cater to a wide variety of skill sets, departments, and experience levels.

You’re the Type of Person who:

• Has a natural curiosity in, and detailed understanding of, the AI and data science space
• Serves as a confident subject matter expert as it relates to DataCamp’s curriculum and our unique value proposition
• Is comfortable in a client facing role, working to truly understand the root of their needs and goals 
• Understands how data moves through an organization, and the necessary skill sets to ensure it can be as valuable as possible for the customer
• Is detailed-oriented, process-driven, and loves delivering presentations with a high degree of substance 

Our Ideal Candidate has: 

• An understanding of DataCamp’s platform, curriculum, and value proposition
• 4+ years of experience in the data industry, particularly as a practitioner
• 1+ years of experience in a client facing or consulting role
• Strong communication skills and enjoys presenting to both technical and non-technical audiences
• An understanding of emerging trends in data science, AI, business, and technology
• The ability to undertake their own data analysis using SQL or Python
• Bachelor’s degree or higher

Some of your key metrics will be:

• Total B2B ARR growth
• Net Revenue Retention
• Customer satisfaction