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ChargePoint launches Premier Care and self-service portal. ChargePoint has launched Premier Care and a new Support Portal to give EV charging operators more options for managing their networks * March 26, 2026 ChargePoint has launched two new charger management services aimed at electric vehicle (EV) charging network operators: Premier Care, a concierge-style service for large or complex charging deployments, and a self-service Support Portal included with all ChargePoint Cloud Plan Subscriptions. Both are available immediately. Premier Care assigns a dedicated ChargePoint expert to each customer, providing revenue reporting, proactive network tracking, case management and charger configuration support. The service is positioned at operators with large charger bases or complex operational requirements. The Support Portal offers case creation and tracking, parts and labour progress monitoring, custom downloadable reports and a knowledge database of troubleshooting guides. In a statement, JD Singh, Chief Customer Experience Officer at ChargePoint, said: "Premier Care allows businesses to streamline operations with our industry-leading team, whereas the Support Portal makes operations easy and intuitive for those who prefer to fully manage their own charger base." The two services join ChargePoint Assure and ChargePoint Safeguard Care in the company's support portfolio.

New ChargePoint fees: what's changing and who pays more | EV Connect. * March 19, 2026 On March 1, 2026, ChargePoint began rolling out newly standardized per-session service fees across its network - fees that apply in addition to whatever pricing a station owner already sets for energy use. According to ChargePoint, these fees are intended to support reliability, customer service, and continued platform investment. But the reaction from EV drivers and industry commentators suggests something different: frustration, distrust, and a growing desire for more transparent network partners. As businesses look to differentiate themselves in an increasingly competitive EV-charging environment, many are now reconsidering whether ChargePoint is still the best network for their customers - or whether it's time to migrate to a more predictable, driver-friendly platform like EV Connect. New ChargePoint fees add another layer to public charging costs. Beginning in March 2026, ChargePoint introduced network-imposed fees on paid charging sessions, regardless of the pricing set by the station owner. The published fee structure includes the following new costs: * ChargePoint account holders: $0.25 for AC (Level 2) sessions / $0.49 for DC fast charging * Guest users: $0.49 for AC (Level 2) sessions / $0.99 for DC fast charging ChargePoint clarified that these fees do not apply to workplace charging, free sessions, zero-energy sessions, fleet accounts, or roaming partner stations such as EVgo or Blink. But for everyday drivers and the hosts who serve them, these new charges introduce an additional layer of cost and complexity - one that many didn't expect. The company justified the change (opens in a new tab) as a way to "fund investments in driver support" and to "continue delivering a premium experience." Driver response has been swift - and overwhelmingly negative. ChargePoint's add-on fee announcement has triggered a wave of backlash across LinkedIn and within EV community forums. This isn't quiet disappointment - it's vocal frustration. On LinkedIn, influencers and drivers are calling the move 'inequitable' and 'annoying' Kyle Conner of Out of Spec Studios offered one of the most widely shared reactions: "I love the people over at ChargePoint but this is totally wrong. A hefty session fee is now billed every time you start a charge... This is inequitable, slimy, and straight up annoying... Imagine if gas pumps charged you money by just pulling the nozzle out." On EV forums, users warn the fees could push drivers away from ChargePoint entirely. Drivers on the Polestar Forum (opens in a new tab) echoed similar concerns, noting that the fees apply across markets and predicting that they may push users toward alternative apps or charging networks. One driver commented that (opens in a new tab) ChargePoint seems to be "standardizing [session fees] to get their cut," raising questions about whether the fees truly serve hosts or simply increase corporate revenue. And on the reddit.com r/electricvehicles forum (opens in a new tab), one user commented that, "It's like when Doordash added a "service fee" in addition to the "delivery fee" when delivery is the service. In this case the service is "charging" - there's no additional "service" that warrants a separate fee. If you're not making enough money on the fees you charge for charging then the solution is to increase the rate for charging not to tack on an additional fee." Across platforms, the message is consistent: drivers are tired of unpredictable costs, opaque fee structures, and feeling penalized simply for initiating a charging session. Why new fees create a problem for site hosts. For businesses, offering EV charging is an amenity meant to attract and retain customers, not frustrate them. ChargePoint's new fees introduce several challenges: 1. They discourage casual or infrequent users. Drivers who don't use public EV charging stations every day may be reluctant to incur per-session fees, especially when competitors do not impose them. 2. They reduce charger utilization. When EV drivers can choose between networks - especially in urban markets - platforms with unpredictable add-on fees risk losing traffic. 3. They produce negative guest experiences. A hotel or retail store may offer free or low-cost charging, only for guests to discover unexpected network-imposed charges layered on top. That frustration reflects directly on the host, not just the network. 4. They add PR risk. Driver backlash on social platforms is already underway, and hosts associated with ChargePoint may feel the fallout. These issues collectively erode trust - something the EV industry can't afford as it fights to mainstream the shift away from gasoline. Why EV Connect is the preferred charging alternative. EV Connect provides a stark contrast to the direction ChargePoint appears to be heading. While ChargePoint is adding service fees to drivers (opens in a new tab), EV Connect centers its model on transparent pricing, host control, and driver-friendly simplicity. 1. Transparent pricing with no surprise network fees. With EV Connect, session fees, energy rates, and pricing logic remain fully controlled by the site host. There are no network-imposed penalties for starting a charging session and no unexpected add-ons that frustrate users. 2. Reliability without charging drivers extra to fund it. ChargePoint stated (opens in a new tab) that its new fees will "improve station reliability." EV Connect, by contrast, has long baked proactive monitoring and remote diagnostics into its platform without asking drivers to subsidize it. 3. Robust monitoring and analytics for hosts. EV Connect offers detailed reporting, predictive alerts, and maintenance insights that help prevent the very issues ChargePoint's fees are intended to address. 4. A better driver experience from start to finish. EV Connect's app and platform streamline the charging process, minimizing barriers, reducing friction, and building loyalty - especially important at locations designed to serve guests or employees. Now is the perfect time for hosts to re-evaluate their network. ChargePoint's new fee structure signals a larger shift: networks exploring ways to increase revenue by charging drivers directly. But as the EV community's reaction has shown, drivers are paying attention - and they're pushing back. For site hosts, this is an opportunity to differentiate themselves by choosing a network partner aligned with their customers' expectations. Businesses that migrate to EV Connect can proudly offer charging that is: * Predictable * Transparent * Driver-approved * Free of surprise network fees As driver sentiment continues to swing negatively toward ChargePoint, hosts who act now can position themselves ahead of the curve and build stronger relationships with EV-driving customers. Thinking about migrating your charging network? EV Connect makes it easy. Whether hosts are transitioning compatible hardware, upgrading existing chargers, or installing new stations, EV Connect provides: * Dedicated onboarding support * Assistance with utility programs and incentives * Expert guidance on hardware compatibility * Ongoing monitoring and proactive maintenance tools EV Connect's business model is aligned with site hosts, not with charging drivers extra. Conclusion: A great time to rethink your CSMS. ChargePoint's new service fees may be intended to fund improvements, but the EV community's reaction shows the strategy is backfiring. Frustrated drivers are questioning their loyalty. Hosts are realizing the risks of associating their customer experience with a fee-heavy network. Meanwhile, EV Connect is gaining attention as a stable, OCPP-certified, and customer-centric alternative - one that empowers hosts, not penalizes drivers. For businesses that want to stay ahead of EV-driver expectations, now is the moment to explore a migration to EV Connect - and offer charging that truly puts the customer first. About EV Connect. EV Connect is a full-service EV charging partner, offering end-to-end support from incentive guidance and site assessment to hardware, installation, software, warranties, and 24/7 customer support - all designed to simplify deployment and ensure long-term station reliability and performance. Its 16+ years of charging expertise bring it all together seamlessly, backed by Schneider Electric, the world's most sustainable company.* Request a Quote or Contact ConnectVolt NG by EVC Point Nigeria Ltd today and find out why CPOs, OEMs, utilities, and more trust EV Connect to run their businesses! Related Reading: * March 16, 2026 * 11 minutes Read Rivian unveils full R2 lineup with trims and pricing. Rivian announced the complete trims and pricing for the all-new R2, a mid-size electric SUV designed to bring the company's signature design, performance, and technology to a wider audience while maintaining the character that defines a Rivian vehicle. Deliveries will begin in Spring 2026 with the Rivian R2 Performance equipped with the Launch Package,... * March 13, 2026 * 3 minutes Read Xiaomi moves up new SU7 launch to mar as EV race heats up. Xiaomi CEO announced the revamped SU7 sedan will be launched this month, earlier than the previously planned April. Xiaomi is fully committed to the production preparation of the revamped SU7, with large-scale deliveries to begin after the launch. (Image credit: Xiaomi) Xiaomi is advancing the official launch of its next-generation SU7 electric sedan to... Your email address will not be published. Required fields are marked *

ChargePoint shares have fallen 48.3% over six months to $5.42, prompting questions about whether the stock represents a buying opportunity. However, several red flags suggest caution. The electric vehicle charging company's revenue has declined at an annualised rate of 9.9% over the past two years, reversing its five-year growth trend. Free cash flow remains deeply negative, with a margin of minus 50.5%, meaning the company burns $50.53 for every $100 in revenue. ChargePoint's balance sheet also raises concerns. The company holds $260.9 million in debt against just $142 million in cash, whilst posting negative $82.7 million EBITDA over the last 12 months. This combination of losses and high debt could restrict access to capital if market conditions deteriorate. The stock trades at 0.3 times forward sales.