IT User and Application Specialist

Department

OPS Facilities Planning IT User Support

About the Department

Facilities Services supports the mission of the University of Chicago through efforts to maintain and enhance the University campus and environment and provide superior client service to our community including faculty, students, staff, neighbors and visitors.

Job Summary

Reporting to the Director of Business Applications & Data Management, the IT User and Application Support Specialist (IT Specialist) provides a high level of customer service and technical expertise to Facilities Services (FS). The IT Specialist is responsible for both user support and application support, ensuring smooth IT operations and maintenance of FS applications.

Responsibilities

• Provide Tier I & II support for specialized Facilities software application systems.
• Offer end-user support for IT-related issues across PCs, Macs, printers, tablets, and phones.
• Handle technology requests and service tickets, working closely with Facilities Services and IT Services.
• Perform software installations, upgrades, and configuration in line with established IT policies.
• Analyze data and prepare reports to maintain the accuracy and integrity of software applications.
• Maintain security and data management across various platforms.
• Provide training to users on IT systems and best practices.
• Perform onboarding/offboarding activities.
• Create technical documentation, including but not limited to process workflows.
• Manage the inventory of computers, laptops, tablets, phones, software and email distribution list hosts.
• Performs set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
• Coordinates and implements updates to network hardware, software systems, and applications.
• Perform other duties as assigned.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Bachelor’s degree in computer science, information technology, or related field.

Experience:

• At least 3 years of experience in IT support, including user and application support.
• Experience with PCs, Macs, printers, tablets, and phones in a diverse user environment.
• Knowledge of FS application systems (Maximo, Archibus, e-Builder, Yardi, B2G, LCPtracker, and Energy Cap) and IT Service Management software (Service Now).

Certifications:

• ITIL 4 Foundation certification.

Technical Knowledge or Skills:

• Quick adaptability to learning new application systems.
• Proficiency with Microsoft Office Suite, Project, and Visio.
• Fundamental understanding of hardware and software installation and troubleshooting in a desktop computing environment.
• Experience managing tickets in an IT Service Management tool (e.g., ServiceNow).
• Experience supporting Mobile Device Management (MDM) software such as VMWare’s AirWatch.
• Knowledge of SQL, Tableau, Power BI, and Crystal Reports.
• Familiarity with personnel, accounting, financial, and project management concepts is advantageous.

Preferred Competencies

• Strong problem-solving abilities and analytical skills.
• Excellent verbal and written communication skills.
• Demonstrated ability to relate business issues to technology and vice versa including ability to present technical information to non-technical audiences.
• Ability to work independently and as part of a team.
• High level of professionalism and confidentiality in handling sensitive matters.
• Effective in planning, organizational skills, and attention to detail.
• Customer service focus and interpersonal skills are essential.

Working Conditions

• Ability to work in a standard office environment.
• Ability to sit for extended periods.
• Prolonged computer usage (up to 4 hours).
• Ability to travel to and work at various locations across campus.
• Ability to work non-traditional work hours to meet deadlines

Application Documents

• Resume (required)
• Cover Letter (required)
• List of References (required)

Job Family

Information Technology

Role Impact

Individual Contributor

Scheduled Weekly Hours

40

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Hourly

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FLSA Status

Non-Exempt

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Pay Range

$31.88 - $41.25

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history.A conviction does not automatically preclude University employment.Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.