What You’ll Do

The Customer Quality team is at the forefront of customer management. The team focuses on engaging with Samsung’s customers, driving existing and/or new business opportunities. The team is looking for motivated undergraduate and graduate students to join our internship program. The team works cross-functionally between R&D, Sales, Sales Operations, Customer Management, and Application Engineering teams and is the focal point of all memory business for Samsung.

As an intern in the Customer Quality team in Samsung Semiconductor Device Solutions America (DSA), you will gain state-of-the-art semiconductor memory product management experience. You will mainly be responsible for customer data handling – from analysis to presentation to both internal and external stakeholders. The role requires memory (DRAM, NAND, HBM, and thereof) expertise, so you will learn how Samsung memory devices operate and regularly present to internal team members. On the side, you will also gain hands-on cross-disciplinary experience in Samsung memory Failure Analysis (FA) with Customer Account Managers, Quality Engineers, and Application Engineers to demonstrate customer/product management prowess. Your scope of work will be a combination of electrical product engineering and data analysis projects, challenging you to come up with creative solutions to better demonstrate product quality.

Location: San Jose, CA

• Hybrid, working onsite at our San Jose, CA office 3 days per week with the flexibility to work remotely the remainder of your time. 

Job # 41321

• Structuring, releasing, and owning customer data. Analysis and presentation to both internal and external stakeholders expected.
• Engaging with customers regularly and driving regular quality meetings and reporting to internal teams.
• Consolidate inputs from different major customers for Samsung into executive reviews highlighting customer expectations, requirements, risks, and opportunities about Samsung memory products.
• Debugging alongside Account Managers, Quality Engineers, and Application Engineers to accelerate business.
• Conduct memory technology trend seminars for internal stakeholders
• Complete other responsibilities as assigned.

What You Bring

• Pursuing an undergraduate or graduate degree in engineering or similar (Mechanical, Electrical, Chemical, Computer Science, Data Science). Incoming Junior in college or higher.
• Data analytics experience with desired software.
• Basic to general understanding of semiconductor devices (CPU, GPU, and especially memory)
• Basic to general understanding of chemical processing and device physics
• Excellent Program Management skills including written and verbal communication.
• No-impossible attitude and a learning mentality.
• Proficiency in data analytics software (R, Python, Excel etc…)
• Prior experience/studies in semiconductor process engineering, electronic device operations.
• Prior experience in chemical fabrication process analysis.
• Prior experience in customer management and/or product management
• You’re inclusive, adapting your style to the situation and diverse global norms of our people.
• An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
• You’re collaborative, building relationships, humbly offering support and openly welcoming approaches.
• Innovative and creative, you proactively explore new ideas and adapt quickly to change.