Bilingual Call Center Associate

Company Overview

Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our innovative approach to payment plans and relief distribution significantly improves enrollment and recovery rates, helping individuals clear debts faster and reducing delinquencies for our partners.

We treat people facing financial difficulties with respect and dignity, providing the tools and resources they need to thrive. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders.

Backed by over $50 million in funding from top investors such as 8VC, Kapor Capital, XYZ Ventures, and Howard Schultz, we’ve been recognized as one of Fast Company’s "World’s Most Innovative Companies of 2022."

Role Overview

The Call Center Associate at Promise is a vital team member, helping individuals manage utilities debt by providing clear, compassionate support. In this role, you will handle client inquiries via phone, email, and text, guiding clients through Promise’s services and available financial relief programs. Based in Fairfield, CA, you will thrive in a fast-paced environment, offering clear communication and reliability. Your role is essential in helping clients regain financial stability.

What You’ll Do

• Respond to client inquiries through phone, email, and text, delivering accurate and clear communication.

• Assist bilingual clients in English and Spanish to fully utilize Promise’s services.

• Escalate complex issues to the appropriate teams for swift resolution.

• Inform clients about special relief programs and assist them through the application process.

• Maintain detailed records of client interactions to ensure consistent, high-quality service.

What Will Enable You

• At least 1 year of experience in a call center or client service role.

• Bilingual in English and Spanish to effectively support diverse clients.

• Strong communication skills, dependability, and a positive attitude.

• Ability to stay organized while handling multiple inquiries and delivering high client satisfaction.

• Availability to work on-site full-time in our Fairfield, CA office.

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.

Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.