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Full-Time

Customer Service Representative

Sales Experience Needed

Posted on 6/18/2024

Legacy Service Partners

Legacy Service Partners

11-50 employees

Provides residential HVAC, plumbing, electrical services

Venture Capital

Compensation Overview

$20 - $24Hourly

Entry

Rochester, MN, USA

Category
Customer Success & Support
Customer Experience
Customer Support
Required Skills
Sales
Communications
Customer Service
Requirements
  • Strong verbal and written communication skills
  • Excellent problem-solving abilities
  • Patience and ability to remain calm under pressure
  • Empathy and understanding of customer needs
  • Proficiency in computer systems and software
  • Ability to multitask and manage time efficiently
  • Willingness to learn about company products and services
  • Team player with adaptability to changes
Responsibilities
  • Handle all incoming customer calls, including service dispatching, tracking, and scheduling
  • Enter and maintain accurate customer information in computerized systems
  • Maintain customer files and provide necessary details to service technicians
  • Process work orders for salt and filter orders promptly and accurately
  • Schedule and follow up on annual maintenance customer accounts
  • Communicate effectively with customers to address concerns and ensure satisfaction
  • Collaborate with supervisors and other team members to resolve customer issues
  • Attend training sessions and meet performance standards consistently
  • Perform other duties as required or requested
Legacy Service Partners

Legacy Service Partners

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Legacy Service Partners is an ideal workplace for dedicated professionals interested in providing residential HVAC, plumbing, and electrical services. The company excels by utilizing the ServiceTitan® platform, ensuri```ng data-driven operations and a standard of excellence. This commitment to smart technology and quality service solutions positions it as a leader in its industry, creating a dynamic environment ideal for growth-oriented individuals.

Company Stage

Private

Total Funding

N/A

Headquarters

Tampa, Florida

Founded

2021

Growth & Insights
Headcount

6 month growth

14%

1 year growth

25%

2 year growth

135%